Hybrid Backup sync to Backblaze b2 Wont Work

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skocharian
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Hybrid Backup sync to Backblaze b2 Wont Work

Post by skocharian » Wed May 01, 2019 1:09 am

Hello,

I come here extremely frustrated. 6 months ago I set up an ** on backblaze and set up jobs to encrypt and back up the contents of my NAS to backblaze B2. I have two sync jobs targeted to two different folders. One is about 1 Tb of pictures consisting of tens of thousands of pictures and the other is about 1.5 or so TB of my files and computer backups, some of which are very large files, such as backup images.

Neither job ever completes. It always fails for one reason or another. For a while, the picture sync job was hanging for weeks and just stopping. I have been in contact with Qnap support for 4 months now going back and forth trying to fix the issue. At one point they admitted they had a bug in hybrid backup sync and set up an out of band upgrade to some version they set up to fix my bug. Well that didnt work either and my jobs always fail.

Here is the errors I'm getting:

Severity Level Date Time Users Source IP Application Category Content
Error 2019/04/23 16:02:42 admin 127.0.0.1 Hybrid Backup Sync Job Status [Hybrid Backup Sync] Failed to complete Sync job: "Multimedia Backup". Check the file and try again. Error: UnboundLocalError.

Severity Level Date Time Users Source IP Application Category Content
Error 2019/04/24 06:13:41 admin 127.0.0.1 Hybrid Backup Sync Job Status [Hybrid Backup Sync] Failed to complete Sync job: "xxxxxx" Failed to connect to cloud storage service after multiple attempts. Check network settings.



After 4 months of going back and forth with Qnap's terrible support and getting no where, they finally blamed Backblaze saying the issue is on backblaze's side and the connection was being dropped by backblaze. I find that to be unlikely as they are an enterprise grade service.

I'm so frustrated that after 6 months of paying backblaze for partially completed uploads, and 4 months of going back and forth with qnap's support. I just gave up and told them to close the ticket. Their support is truly lacking.

Am i an edge case here? Is no one uploading jobs with lots of small files or a some very large files (400 gb)? I'm just an end user here. I can't imagine there's enterprises using qnap and having these types of issues that would find it acceptable.

Any help would be appreciated.

jasonwoerner
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Joined: Mon Sep 18, 2017 1:04 am

Re: Hybrid Backup sync to Backblaze b2 Wont Work

Post by jasonwoerner » Wed Aug 07, 2019 1:08 am

Just wanted to chime in here. I've been using the Hybrid Backup Sync app on QNAP for a few years now and the only consistent problem I've had is the chronic job failures due to network access. The event log says:
"Filed to complete Sync job. Failed to connect to cloud storage service after multiple attempts. Check network settings."
One can start the job after this failure and it runs fine for a while. I haven't been able to perceive a consistent frequency to the failures. But these are jobs trying to send TBs of data to, in this instance, Backblaze's B2 service, that take weeks to run. But I haven't found any documentation from Backblaze or QNAP about any time limits on a job.

Final note: it's possible this is a problem on my side. For example, I've got Comcast Internet service that is disrupted every so often. I believe this is the case with most ISP's, whether they're patching our modem or just ** for a minute. This would be enough to disrupt a cloud sync job. I just think the QNAP app should handle that better.

I'm going to look for some logs to try to get nitty gritty details on the failure beyond the message I quoted above.

jasonwoerner
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Re: Hybrid Backup sync to Backblaze b2 Wont Work

Post by jasonwoerner » Wed Aug 07, 2019 1:37 am

I've found some relevant sections in the Hybrid Backup Sync logs.

I had a known point in time when the backup jobs failed with the network access setting I referenced in my above post. But every server (cloud-side) log I looked at just showed activity stopping at this time with no error messages indicated. Activity started up again when I started the job manually, hours later.

The client logs did show errors. At the time my job fails there are error messages indicating the connection is reset by the peer due to a number of exceptions. I'm going to send this data to QNAP.

StephanR
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Joined: Thu Aug 08, 2019 4:32 pm

Re: Hybrid Backup sync to Backblaze b2 Wont Work

Post by StephanR » Thu Aug 08, 2019 4:40 pm

Please keep us informed!
I have the same Issues and in addition the following effect: when starting a sync job it starts and succeeds within seconds but has done nothing. Deleting the job and recreating it solves this but then your above issues appear.

I'm very disappointed paying backblaze transfer for not saved files in the cloud.

thanks for creating this thread!

jasonwoerner
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Joined: Mon Sep 18, 2017 1:04 am

Re: Hybrid Backup sync to Backblaze b2 Wont Work

Post by jasonwoerner » Thu Sep 12, 2019 3:23 am

QNAP took over a week to respond to my ticket and then just to say "please let us remote to you". I didn't pursue.

Admin529
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Re: Hybrid Backup sync to Backblaze b2 Wont Work

Post by Admin529 » Fri Oct 18, 2019 10:40 am

Well ladies, I will 44th it. But with reservations I have a log that on the surface points to Qnap however if you look closely you will see a drop command issued by the rr2 hardware every time just before can nne CV yion frops

DannersAU
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Joined: Mon Feb 27, 2012 7:44 am

Re: Hybrid Backup sync to Backblaze b2 Wont Work

Post by DannersAU » Mon Nov 11, 2019 9:08 am

I am having the same issue. Worked when I originally set it all up, but now i'm greeted with a backup failure message each day.

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