iDrive Auth failure on QNAP TS-451+

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iDrive Auth failure on QNAP TS-451+

Post by castingflame » Mon Jun 10, 2019 5:32 pm

I am trying to get my QNAP backing up some data to my iDrive account again.

I launched the iDrive App on the NAS and logged in to the popup dialogue using my QNAP login details. So far so good.

I then get another dialogue box that asks me for a machine name so I type in my QNAPs name which is OBI-WAN. I just get an error on the dialogue box that says 'Auth failed on module ibackup from UNKNOWN (n.n.n.n): user information not found' I have edited my IP. I have tried other names and even the existing name of a Windows 10 machine that has backed up in the past and shows in the data archive on iDrive. :roll:

I can not find anything online to help with this issue. :(

Please help!!!

Thanks for any help or suggestions.

My Kit
QNAP TS-451+

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Re: iDrive Auth failure on QNAP TS-451+

Post by kelv1n » Sun Jun 16, 2019 5:27 pm

Have you tried reaching out to iDrive support? They respond fairly quickly, I guarantee their first response will ask for a screenshot, so include one in your initial request.

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Re: iDrive Auth failure on QNAP TS-451+

Post by FrankChutsky » Wed Jul 24, 2019 3:41 am

I have been using IDrive on my TS-451 for over a year now - seems to work fine. It is currently running (2019/07/04) I just tried to open the IDrive app (2.04.04) and have been unsuccessful: I get the "Authenticate your QNAP device" dialog and supply my ADMIN username/password (as I always do) and a light red box appears briefly saying "verify your proxy settings" and I'm left with the "Authenticate your QNAP device" dialog, no error message or anything. In other words, I cannot run the IDrive application.

I have contacted IDrive multiple times - they have "escalated the ticket to our back-end team. We request you to give us time to get back to you with an update" Anyone else have trouble getting IDrive to run on NAS?

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Re: iDrive Auth failure on QNAP TS-451+

Post by jaykay1320 » Thu Sep 12, 2019 8:00 am

I have the same thing happening now. An existing account has been backing up for 10 months and just stopped a few days ago. Login to idrive asks for computer name and is already populated with the correct detail. When I click OK it gets an Auth fail

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Re: iDrive Auth failure on QNAP TS-451+

Post by gbolger » Wed Oct 09, 2019 11:05 pm

Ok I have the same problem except i have just installed iDrive. I have a authentication issue and their backup came back quickly their advice is as follows#;

Step 1
Enable Web services and File station on your NAS device prior to the QNAP Backup App installation.
To enable web services,
1. Navigate to Control Panel > Applications > Web Server.
2. Select the Enable Web Server check box.
3. Click Apply All to save the changes.
To enable File station,
1. Navigate to Control Panel > Applications > Station Manager > File Station.
2. Select the Enable File Station check box.
3. Click Apply to save the changes.

My problem is (we server was active) is that I don;t have nor can fine Station Manager - or find a QKPG file to download and install manually,

Can anyone with the problem and has the solutions above try it, ut could someone advise how to find the Station Manager

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Re: iDrive Auth failure on QNAP TS-451+

Post by tpellikaan » Sat Oct 19, 2019 6:02 pm

A week ago I've reported same issue "verify your proxy settings" to IDrive support. So far they have been unable to help me. I regret that I in July I have extended my subscription by a year. For now I use qsync to sync the most important stuff (1.6TB) to a disk on my pc. From there I use Idrive windows app. Better like this than no backup. I also tried WEBDAV but that seems not to work. For now im a very unhappy IDRive customer. I found out Idrive is not syncing since august. I hope these guy will give me a few extra monthsof IDrive if they fix my issue.
Model: TVS-471 RAID: 5
HDD: 3 x 6TB (WD RED)
Cache: 2 x 512GB NVMe in QM2-2P
RAM: 2 x 8GB

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