Hybrid Backup Sync: Where are detailed logs?

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forbrich
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Hybrid Backup Sync: Where are detailed logs?

Post by forbrich » Tue Jun 11, 2019 7:00 am

I'm trying to back up a directory tree (about 260GB) to external USB device formatted as exFAT. Hybrid Backup Sync fails with the following message:

[Hybrid Backup Sync] Failed to complete Backup job: "Local Backup 1". File or directory doesn't exist. Attempting to retry. Error code: -2.

Nothing else is going on in the system, so the actual message appears to be suspect, and indicative of a different issue. All apps updated to the latest version allowed by app center. Firmware at the latest version for this hardware.

Are detailed logs or error files kept somewhere? If yes, could someone please point me to them.
- Or is there any other idea on how to find the offending 'File or directory [that] doesn't exist'?
- Or are there other recommendations to making a backup of a specific tree? (I'm even tempted to use SSH/Putty and see if CPIO is available.)

TIA
/Hans
running QNAP 4.3.4 latest on TS-469L. 669L. and 869L

alokeprasad
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by alokeprasad » Thu Jul 04, 2019 5:24 am

in HBS, select All Jobs in the left pane. Click on the entry in the "Job Name " (Local Backup 1, in your case). A window will pop up with "Job status" and "Job logs" tabs.
Select Job Logs.
NAS: TS-453Be
RAM:Crucial 8GB Kit (2 x 4GB) DDR3L-1600 SODIMM CT2KIT51264BF160B
QTS: 4.4.1 build 20191109
HDD's: RAID 6: Four 8TB WD Red (WD80EFAX)
USB HDD: One 8 TB WD Mybook (WDBBGB0080HBK-NESN)
Switch: Netgear GS108

DigitalOxygen.ca
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by DigitalOxygen.ca » Tue Aug 06, 2019 1:10 am

I don't see the same options, if I'm understanding your comment correctly. This is what I see. Just a combined "Job Status and Logs" window, nothing very detailed. I am not experiencing any issues at the moment but would like a more detailed log for other reasons.
Screen Shot 2019-08-05 at 9.59.52 AM.png
Screen Shot 2019-08-05 at 9.59.57 AM.png
Screen Shot 2019-08-05 at 10.00.01 AM.png
Screen Shot 2019-08-05 at 10.00.04 AM.png
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tramax73
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by tramax73 » Tue Oct 15, 2019 5:48 pm

I have the same question (/need). One of my cloud jobs terminates with errors and do not know how to determine which file(s) trigger the error(s). HBS3 version 3.0.190923.

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storageman
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by storageman » Tue Oct 15, 2019 5:57 pm

The Diagnostic Tool has more detailed logs or use SSH "log_tool -qv"

tramax73
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by tramax73 » Wed Oct 16, 2019 5:10 am

storageman wrote:
Tue Oct 15, 2019 5:57 pm
The Diagnostic Tool has more detailed logs or use SSH "log_tool -qv"
Thanks a lot storageman. I had already seen the Diagnostic Tool but it either is too complex to be read or doesn't contain the info I need. log_tool just reports what is already in syslog viewer ( "Check system log for details" ... ).

In case I do find (get) a solution (might be I'll open a ticket to qnap) I will post the info here.

Thank you.

alokeprasad
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by alokeprasad » Wed Oct 16, 2019 10:41 am

If you step through these screens, you'll eventually download a zip file with numerous linux files (that I don't understand). They may have the detailed logs you are looking for.
Capture.JPG
Capture1.JPG
Capture2.JPG
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NAS: TS-453Be
RAM:Crucial 8GB Kit (2 x 4GB) DDR3L-1600 SODIMM CT2KIT51264BF160B
QTS: 4.4.1 build 20191109
HDD's: RAID 6: Four 8TB WD Red (WD80EFAX)
USB HDD: One 8 TB WD Mybook (WDBBGB0080HBK-NESN)
Switch: Netgear GS108

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storageman
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by storageman » Wed Oct 16, 2019 4:23 pm

alokeprasad wrote:
Wed Oct 16, 2019 10:41 am
If you step through these screens, you'll eventually download a zip file with numerous linux files (that I don't understand). They may have the detailed logs you are looking for.
Ole my friend what HBS/firmware are u using?
Screen looks different to mine in HBS 2.1 (not latest 3)
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alokeprasad
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by alokeprasad » Wed Oct 16, 2019 5:44 pm

3.0.190923
Capture.JPG
I update the apps manually in the AppCenter even if I delay updating to the latest firmware (because of issues reported here).
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NAS: TS-453Be
RAM:Crucial 8GB Kit (2 x 4GB) DDR3L-1600 SODIMM CT2KIT51264BF160B
QTS: 4.4.1 build 20191109
HDD's: RAID 6: Four 8TB WD Red (WD80EFAX)
USB HDD: One 8 TB WD Mybook (WDBBGB0080HBK-NESN)
Switch: Netgear GS108

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storageman
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by storageman » Wed Oct 16, 2019 5:57 pm

Ok ta, maybe I should update now!

tramax73
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by tramax73 » Wed Oct 16, 2019 9:07 pm

Hi, thankls a lot, didn't know about that. It actually creates a subset of the diagnostic report output which already had the info I needed: I had to look a little bit deeper...

The extended file listing, including all the information about failures, is system/<folder name>/log/syncengine.log (and syncengine.log.<n> ).

Thanks everybody!

P.S my failure is probably just dealing with the .streams path backup attempt.

coupeborgward
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Re: Hybrid Backup Sync: Where are detailed logs?

Post by coupeborgward » Sat Oct 19, 2019 12:00 pm

1. start hbs app
2. click on the 3 dot menu on upper right corner
3. Select debug report

that allows you to download a zip file with all different log files.

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