My External Backup Drive Has Become Read-only / Unavailable

Backup, Restore, Netbak Replicator, Cloud Storage Services
Post Reply
suitej
New here
Posts: 6
Joined: Wed Sep 07, 2016 6:59 pm

My External Backup Drive Has Become Read-only / Unavailable

Post by suitej » Fri Sep 06, 2019 1:07 am

My Backup Station >> External Backup jobs have been running fine for at least two years.

Now, for reasons unknown, the drive is either read-only or unavailable. Here are a couple of snippets from the backup jobs' log:

[2019/09/04 20:15:01] Maximum retry times: 3; Retry interval in seconds: 60; Connection timeout in seconds: 120; Current retry number: 0.
[2019/09/04 20:15:01] Denying file type: Temp file.
[2019/09/04 20:17:08] # ERROR: Job is aborted because the external storage device is not available!
[2019/09/04 20:17:09] Job is aborted because the external storage device is not available!

[2019/09/05 16:55:57] Maximum retry times: 3; Retry interval in seconds: 60; Connection timeout in seconds: 120; Current retry number: 0.
[2019/09/05 16:55:57] Denying file type: Temp file.
[2019/09/05 16:56:21] Remove the "NAS2BKP/NAS2/docs/@Recently-Snapshot.backup" file.
[2019/09/05 16:56:21] Create the "NAS2BKP/NAS2/docs/@Recently-Snapshot.backup" symbolic link.
[2019/09/05 17:18:05] # ERROR: Can't create the "NAS2BKP/NAS2/docs/Vehicles/Cars" directory! (-30)
[2019/09/05 17:18:06] The synchronization stopped with errors.
[2019/09/05 17:18:06] Sync statistic: Total number of the folders: 111. Total number of the files: 965. Total updated size: 46 bytes. Average updating speed: 1024.00 (KB/sec). Time elapsed: 22 minutes 5 seconds
[2019/09/05 17:18:06] Job is aborted because one of the destination devices is readonly!

I've tried to copy a file using File Station and this gives an error too.

The drive is encrypted and has been unlocked.

I'd be grateful for any pointers to sort this one out! Thanks in advance...
You do not have the required permissions to view the files attached to this post.
Model name: TS-453A
Firmware version: 4.3.6.0979
Operation System: QTS
OS Language: English
Number of HDDs: 2
HDD model: Seagate ST3000VN000-1HJ166 (SATA)
HDD capacity: 2.73 Tb
RAID configuration: RAID 1
Services enabled: Antivirus, DLNA Media Server, Download Station, FTP Service, MS Networking, Multimedia Management, Music Station, Photo Station, File Station, Qsync, Rsync Server, Unix/Linux NFS.
External devices: USB drive
NAS connection speed/MTU: 100 Mbps/1500

suitej
New here
Posts: 6
Joined: Wed Sep 07, 2016 6:59 pm

Re: My External Backup Drive Has Become Read-only / Unavailable

Post by suitej » Fri Sep 06, 2019 1:30 am

A couple of other things I forgot to mention:

The drive is mounted in a USB caddy. A TECKNET UD037 Hard Drive Enclosure to be precise. It has two bays and they've both been working with the NAS until recently.

I am able to decrypt and mount the drive in a Ubuntu VM using the instructions found here: http://jonamiki.com/2015/05/17/mount-en ... -computer/ (remembering to use only the first 16 characters of my randomly generated 20 character password - thanks QNAP for that one!). I am able to read and write to the drive using Ubuntu Files (the GUI).
Model name: TS-453A
Firmware version: 4.3.6.0979
Operation System: QTS
OS Language: English
Number of HDDs: 2
HDD model: Seagate ST3000VN000-1HJ166 (SATA)
HDD capacity: 2.73 Tb
RAID configuration: RAID 1
Services enabled: Antivirus, DLNA Media Server, Download Station, FTP Service, MS Networking, Multimedia Management, Music Station, Photo Station, File Station, Qsync, Rsync Server, Unix/Linux NFS.
External devices: USB drive
NAS connection speed/MTU: 100 Mbps/1500

User avatar
Trexx
Experience counts
Posts: 4901
Joined: Sat Oct 01, 2011 7:50 am
Location: Minnesota
Contact:

Re: My External Backup Drive Has Become Read-only / Unavailable

Post by Trexx » Fri Sep 06, 2019 2:11 am

I would suggest opening a helpdesk ticket with QNAP. They did make some changes related to external USB drives in QTS in the later 4.3.6 builds + around the time of the TR-00x chassis releases.
Paul

Model: TS-877-1600 FW: 4.4.1.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 64GB DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4k, Various Roku's

Model: TVS-673 32GB FW: 4.4.1.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

suitej
New here
Posts: 6
Joined: Wed Sep 07, 2016 6:59 pm

Re: My External Backup Drive Has Become Read-only / Unavailable

Post by suitej » Sat Sep 07, 2019 6:37 pm

Thanks for the suggestion. I'll give it a go.
Model name: TS-453A
Firmware version: 4.3.6.0979
Operation System: QTS
OS Language: English
Number of HDDs: 2
HDD model: Seagate ST3000VN000-1HJ166 (SATA)
HDD capacity: 2.73 Tb
RAID configuration: RAID 1
Services enabled: Antivirus, DLNA Media Server, Download Station, FTP Service, MS Networking, Multimedia Management, Music Station, Photo Station, File Station, Qsync, Rsync Server, Unix/Linux NFS.
External devices: USB drive
NAS connection speed/MTU: 100 Mbps/1500

suitej
New here
Posts: 6
Joined: Wed Sep 07, 2016 6:59 pm

Re: My External Backup Drive Has Become Read-only / Unavailable

Post by suitej » Thu Sep 12, 2019 10:24 pm

For the benefit of the community, here's the reply from QNAP support:

We only support the HDD's when they are in the QNAP NAS, we do not trouble shoot issues with individual drives in different operating systems in different encloses, this is beyond the scope of our support,

thank you
Model name: TS-453A
Firmware version: 4.3.6.0979
Operation System: QTS
OS Language: English
Number of HDDs: 2
HDD model: Seagate ST3000VN000-1HJ166 (SATA)
HDD capacity: 2.73 Tb
RAID configuration: RAID 1
Services enabled: Antivirus, DLNA Media Server, Download Station, FTP Service, MS Networking, Multimedia Management, Music Station, Photo Station, File Station, Qsync, Rsync Server, Unix/Linux NFS.
External devices: USB drive
NAS connection speed/MTU: 100 Mbps/1500

Post Reply

Return to “Backup & Restore”