TS-412 disk problem

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adriano.ilgrande
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TS-412 disk problem

Post by adriano.ilgrande » Fri Oct 18, 2019 6:35 pm

Dear all,

I have a strange issue. My company has a TS-412 that has stopped to work due to a disk error. The previous IT admin has replaced that disk but the NAS has stopped to work. Theese are the only informations I have about it, and now this person is not in this company.

Now the NAS shows the "first setup" configuration interface, like it was the first time it is switch on. The disks (I don't know the RAID config) contains a lot of backup data that I need to restore.

How I could proceed without loosing data?

Thanks in advance.

Adriano Ilgrande
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adriano.ilgrande
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Re: TS-412 disk problem

Post by adriano.ilgrande » Fri Oct 18, 2019 11:30 pm

UPDATE: it seems that all data is in this .locke file, but in the share there are only default folders such as Multimedia.

Any suggest?

Thansk again
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dolbyman
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Re: TS-412 disk problem

Post by dolbyman » Fri Oct 18, 2019 11:34 pm

with no information about how this device was even configured (RAID?..single disks ? encrypted ?) .. it's hard to give any advice

adriano.ilgrande
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Re: TS-412 disk problem

Post by adriano.ilgrande » Fri Oct 18, 2019 11:37 pm

RAID5, 4 disks, not enc.

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storageman
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Re: TS-412 disk problem

Post by storageman » Fri Oct 18, 2019 11:44 pm

If you choose configure disk later you should still see the pool but the settings will be lost.
Yours is cat1 model, try below
https://helpdesk.qnap.com/index.php?/Kn ... d-firmware

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