QSYNC can not connect (Login Failure)

Backup, Restore, Netbak Replicator, Cloud Storage Services
market.sk
New here
Posts: 7
Joined: Sun Jul 16, 2017 5:32 am
Contact:

Re: QSYNC can not connect (Login Failure)

Post by market.sk »

Hi How do I know that the service is already working in the new version 4.3.4.1632?
How long will they fix new 4.3.4.1632?
Do you have experience?
market.sk
New here
Posts: 7
Joined: Sun Jul 16, 2017 5:32 am
Contact:

Re: QSYNC can not connect (Login Failure)

Post by market.sk »

Hello, today the new Qsync app was all working OK.
User avatar
janpolet
Easy as a breeze
Posts: 287
Joined: Fri Jun 12, 2009 5:01 pm
Location: Netherlands
Contact:

Re: QSYNC can not connect (Login Failure)

Post by janpolet »

It looks like QNAP opted for an app update instead of an updated FW version.

I had downgraded to FW 1463 as a workaround.
Yesterday I got a notification of an app update, which turned out to be Qsync Central.
After installing the updated app, it still wouldn't work.
It looks like the updated app isn't compatible with the previous FW version.

I decided to install FW 1632 again, after which I again got the notification that the Qsync Central app update was available.
After installing that update everything was working again.

So, I can confirm it is fixed and that's of course the most important thing, but the way QNAP chose to do that seems somewhat questionable.
MAIN NAS: QNAP TS-453D 8Gb | FW: QTS 5.1.4.2596 build 20231128 | 4 x 4Tb Seagate IronWolf Pro (ST4000NE001) in RAID5
BACKUP NAS: QNAP TS-469L | FW: QTS 4.3.4.2451 build 20230621 | 4 x 3Tb Seagate Constellation ES.3 (ST3000NM0033) in RAID5
FIRST NAS: QNAP TS-439 PRO | FW: QTS 4.2.6 build 20230621 | 4 x 1Tb Hitachi/Samsung in RAID5
User avatar
janpolet
Easy as a breeze
Posts: 287
Joined: Fri Jun 12, 2009 5:01 pm
Location: Netherlands
Contact:

Re: QSYNC can not connect (Login Failure)

Post by janpolet »

janpolet wrote: Sat Apr 17, 2021 2:55 pm So, I can confirm it is fixed and that's of course the most important thing, but the way QNAP chose to do that seems somewhat questionable.
And it appears to be not such a good way to fix things after all.
FW: 1652 again came with the faulty Qsync Central app, causing the "Incorrect password" message.
The app had to be updated right after installing the new FW.
Sigh

But it does work and that's the most important thing.
Last edited by janpolet on Fri Apr 23, 2021 4:32 am, edited 1 time in total.
MAIN NAS: QNAP TS-453D 8Gb | FW: QTS 5.1.4.2596 build 20231128 | 4 x 4Tb Seagate IronWolf Pro (ST4000NE001) in RAID5
BACKUP NAS: QNAP TS-469L | FW: QTS 4.3.4.2451 build 20230621 | 4 x 3Tb Seagate Constellation ES.3 (ST3000NM0033) in RAID5
FIRST NAS: QNAP TS-439 PRO | FW: QTS 4.2.6 build 20230621 | 4 x 1Tb Hitachi/Samsung in RAID5
market.sk
New here
Posts: 7
Joined: Sun Jul 16, 2017 5:32 am
Contact:

Re: QSYNC can not connect (Login Failure)

Post by market.sk »

So with 4.3.4.1632 it works properly.
But today 22.4. here we have the new firmware version available. You have already tried it to make the Qsync Central app work.
There are many attacks, so the support says that it is good to update the firmware ...
But will Qsync go?
User avatar
janpolet
Easy as a breeze
Posts: 287
Joined: Fri Jun 12, 2009 5:01 pm
Location: Netherlands
Contact:

Re: QSYNC can not connect (Login Failure)

Post by janpolet »

After the FW upgrade, Qsync Central needs to be updated from App Center again, like before, and it will work again.
MAIN NAS: QNAP TS-453D 8Gb | FW: QTS 5.1.4.2596 build 20231128 | 4 x 4Tb Seagate IronWolf Pro (ST4000NE001) in RAID5
BACKUP NAS: QNAP TS-469L | FW: QTS 4.3.4.2451 build 20230621 | 4 x 3Tb Seagate Constellation ES.3 (ST3000NM0033) in RAID5
FIRST NAS: QNAP TS-439 PRO | FW: QTS 4.2.6 build 20230621 | 4 x 1Tb Hitachi/Samsung in RAID5
market.sk
New here
Posts: 7
Joined: Sun Jul 16, 2017 5:32 am
Contact:

Re: QSYNC can not connect (Login Failure)

Post by market.sk »

V3.0.3.02 It is not possible to log in again.
market.sk
New here
Posts: 7
Joined: Sun Jul 16, 2017 5:32 am
Contact:

Re: QSYNC can not connect (Login Failure)

Post by market.sk »

I cleared the settings on the client and reset And everything goes OK.
Locked

Return to “Backup & Restore”