HBS3 and error code -22 on a TS-453A

[jefvandejumenas]

Dear forum members,

Searched the whole internet for a solution … but no succes :’(
When I run HBS 3 Hybrid Backup Sync I get the following error message:
“Failed to complete Sync job:. Bad job parameters. Check job settings. Error code: -22”.
I never had problems with the previous version HBS2

On the extern device I have 3 maps (A, B and C) containing data and photo’s.
When I run HBS 3 on map C, there is no problem. I create a sync job wit no special rules. The only thing that is marked is “Exclude system-generated temp files”.
If I try to run it on the other 2 maps I get the error message.

NAS is a TS-453A and the extern device is a WD40EFRX Red Nasware 3.0 4TB. Checked on the compatibility list on the QNAP site and this NAS hard drive disk is on their list.
What I already tried and had no succes:
- formatted the 4TB to exFat on a Win pc
- same on a Mac
- a full format on the NAS (TS-453A) via “Storage & Snapshots” / “External Storage” / “Device” / “Full Disk Format”.
- Different rules when creating a sync job
- Uninstalled HBS3, restarted the NAS, installed a new HBS3

Is there someone who had the same experience?
Is there a way to solve this problem?

Kindest regards.

Jef

[P3R]

On the extern device I have 3 maps (A, B and C)...

What is a "map"? A folder?

What is the difference between the 3 "maps"? The content? Size? Number of files?

Are they actually named A, B and C or something else?

Is there a way to solve this problem?

Please contact Qnap support. Only they know what their cryptic error codes mean.

[jefvandejumenas]

Thnx P3R for your fast reply>
It are 3 folders containing subfolders. It is filled with data (docs. pdf, mov, mp4, photo's).
I'll put a printscreen in the attachment.

[P3R]

Please contact Qnap support. Only they know what their cryptic error codes mean.

[jefvandejumenas]

I contacted QNAP support.
Feedback will hopefully follow ..
And with a solution ...

[jefvandejumenas]

ok ..here's the follow up.
seemed to be an USB port that is not working well.
Also if I used another port. Still the same.
The advice --> buy a new NAS, which I did.
Will arrive today ... hope thiings go well now.
Thanks to the person(s) who reacted (y)

[P3R]

Thank you for reporting back!

[JDH]

I encountered similar error when I use an USB3.0 external harddisk case. The problem disappeared when I use an USB2.0 case.

Edit: The above is for my TS-253Pro. For my TS-453B Mini, both USB2.0 and USB3.0 cases are okay.