HBS3 - RTRR server "encountered system error" after latest firmware update

Backup, Restore, Netbak Replicator, Cloud Storage Services
logshine
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Posts: 2
Joined: Mon May 03, 2021 10:54 pm

Re: HBS3 - RTRR server "encountered system error" after latest firmware update

Post by logshine »

Solved uninstalling and reinstalling HBS3 but now I have error in conexion RTRR in 4 diferent NAS in 4 diferent sites with 2 different Internet ISP. Whats happend?? all copies are failing.
And site to open a ticket its failing too!!!

I am very disappointed with the service and solutions tha provides QNAP since virus attack
robert.wagner
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Posts: 3
Joined: Sun May 02, 2021 1:20 am

Re: HBS3 - RTRR server "encountered system error" after latest firmware update

Post by robert.wagner »

Thanks God I could solve this issue.

Steps:

- I deleted HBS3 16.0.0419 from the backup destination NAS
- reinstalled HBS3 16.0.0419 on the backup destination NAS
- Started the RTTR Sever on the backup destination NAS
- Recreated all backup destinations on the backup destination NAS
- Recreated all backup jobs on the Source NAS (HBS 2.1.190909)

That was the solution. Time consuming, unnecessary. Still do not understand was wrong with the HBA 16.0.0419 update...
atelier522
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Posts: 13
Joined: Thu Nov 02, 2017 11:32 pm

Re: HBS3 - RTRR server "encountered system error" after latest firmware update

Post by atelier522 »

Hello robert.wagner,

thanks for detailing your steps. We got the same issue (source is writing to backup destination), and I have one question:

What do do mean by
- Recreated all backup destinations on the backup destination NAS
?

Did you delete all your data and recreate all backups from scratch?

________________________________

I already created a ticket … waiting for proper response.
robert.wagner
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Joined: Sun May 02, 2021 1:20 am

Re: HBS3 - RTRR server "encountered system error" after latest firmware update

Post by robert.wagner »

Dear atelier522,

I deleted all backup jobs on the NAS running HBS2.x. I deleted all backup destinations on the NAS running HBS3.x.

I did *not* delete the previous backup file data.

And the I recreated the backups from scratch. Source folders, destination folders, schedules and so on.

If you have further questions, pleas feel free to ask.

Kind regards
Robert
Cobalt
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Posts: 18
Joined: Tue Dec 07, 2010 3:12 am

Re: HBS3 - RTRR server "encountered system error" after latest firmware update

Post by Cobalt »

Sorry for the epic delay in providing feedback on my original issue.

So I had set a meeting date with QNAP support to take a look. In preparation for remote support, I figured I'd run through everything again and ensure QNAP support had access. Two hours before the session, everything worked as if I never had the issue :S
To be sure it wasn't a fluke, I restarted everything .. still worked.

I know it doesn't help anyone who still has the issue but it seemed to have resolved itself somehow over time. I did not do any further troubleshooting meanwhile.... weird.
trouspinette
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Posts: 1
Joined: Sat Oct 26, 2019 11:20 pm

Re: HBS3 - RTRR server "encountered system error" after latest firmware update

Post by trouspinette »

Hi All !

I also met the same issue :
- 1 x TS-563, QTS 4.5.4.1723 Build 20210708
- 1 x TS-431-P3, same QTS version
- HBS 17.0.0512 at both side

HBS is setup from TS-563 to TS-431, using QDeDup, 7 versions kept

Once the password was set-up for RTRR to be the same as the management account, HBS starts to work (even if a previous backup did the job partially during sunday)

I openend a ticket with QNAP, will share with them about this topic & tip.

Thanks also for this information :-) from KyuuET
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