TS-673 with external 4tb harddrive doesnt connect

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hstico
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TS-673 with external 4tb harddrive doesnt connect

Post by hstico »

We have a costumer who is using a QNAP TS-673 and wants to do backups using a Toshiba HDTC920ER3AA Canvio Advance 4TB
The thing is.. It doesnt work. We can't connect the external hardrive to the qnap.. the qnap doesn't recognize this disk. it connects without a problem to a Pc.

another costumer could use the harddrive without a problem with his qnap.

any ideas?
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Toxic17
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Re: TS-673 with external 4tb harddrive doesnt connect

Post by Toxic17 »

I've had this in the past with my TS-473 and the front USB port. QNAP told me the WD USB drive was incompatible, but could not explain why it worked on the rear ports, or even when it works on all ports of my TVS-463.

later firmware updates fixed the issue silently (nothing mentioned in the changelog at all)

try a different USB port or updating the firmware if possible.

you could also try a different USB data lead
Regards Simon

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hstico
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Posts: 2
Joined: Fri Apr 30, 2021 4:38 pm

Re: TS-673 with external 4tb harddrive doesnt connect

Post by hstico »

thanks toxic17

gonna try your steps
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