We have a costumer who is using a QNAP TS-673 and wants to do backups using a Toshiba HDTC920ER3AA Canvio Advance 4TB
The thing is.. It doesnt work. We can't connect the external hardrive to the qnap.. the qnap doesn't recognize this disk. it connects without a problem to a Pc.
another costumer could use the harddrive without a problem with his qnap.
any ideas?
TS-673 with external 4tb harddrive doesnt connect
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Re: TS-673 with external 4tb harddrive doesnt connect
I've had this in the past with my TS-473 and the front USB port. QNAP told me the WD USB drive was incompatible, but could not explain why it worked on the rear ports, or even when it works on all ports of my TVS-463.
later firmware updates fixed the issue silently (nothing mentioned in the changelog at all)
try a different USB port or updating the firmware if possible.
you could also try a different USB data lead
later firmware updates fixed the issue silently (nothing mentioned in the changelog at all)
try a different USB port or updating the firmware if possible.
you could also try a different USB data lead
Regards Simon
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NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
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Re: TS-673 with external 4tb harddrive doesnt connect
thanks toxic17
gonna try your steps
gonna try your steps