TS-230: Downgraded to 4.5.2 as 4.5.3 wouldn't load web server - but iDrive won't open

Backup, Restore, Netbak Replicator, Cloud Storage Services
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deathmage85
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Posts: 20
Joined: Thu May 06, 2021 12:24 pm

TS-230: Downgraded to 4.5.2 as 4.5.3 wouldn't load web server - but iDrive won't open

Post by deathmage85 »

Hello,

Recently got a TS-230 to do iDrive backup to the cloud. But for whatever reason on 4.5.3 the Web Server wouldn't start, downgraded to 4.5.2, and the webserver start but iDrive won't open. It gives me the error page saying the webserver is offline. I did go into SSH and type this command: /etc/init.d/thttpd.sh restart

But this made no change to this issue. I've tried disabling HTTPS and monkeying around with all of the web server settings, turned them all off one by one and applying, enabling SQL server with defaults, no change.

What else can I try to see about getting the iDrive to open up the admin page for me to log in? :?
Sr. System Administrator
Certifications: Microsoft Certified Solutions Expert x 3, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator, Office 365 Messaging Administrator, Microsoft Certified: Azure Virtual Desktop Specialty, VMware VCP 5 & 6 DCV/NV, VMware vExpert 2015-2021, CompTIA: A+, Network+, Storage+, Server+, Security+, CySA+, CASP+
Blog: https://www.G15IT.com

Lab:
(1) TS-832X - (Hybrid) - (4) 8 TB WD Red Pro in RAID 10, (4) WD Blue 1 TB SSD's in RAID 5 - QM2 Dual M.2 SSD card

(1) TS-832X - (All-Flash) - (8) 1 TB WD Blue SSD's in RAID 5 - QM2 Dual M.2 SSD card

(2) TS-230 - (2) 6 TB's RAID 1 - Backup repository for Veeam BR 9.5

(1) TS-453D - (4) 6 TB's in RAID 6 - File Server with QM2 Dual M.2 SSD card
deathmage85
Starting out
Posts: 20
Joined: Thu May 06, 2021 12:24 pm

Re: TS-230: Downgraded to 4.5.2 as 4.5.3 wouldn't load web server - but iDrive won't open

Post by deathmage85 »

Note: regardless if the 230 was on 4.5.3 or now 4.5.2; the iDrive wouldn't open.
Sr. System Administrator
Certifications: Microsoft Certified Solutions Expert x 3, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator, Office 365 Messaging Administrator, Microsoft Certified: Azure Virtual Desktop Specialty, VMware VCP 5 & 6 DCV/NV, VMware vExpert 2015-2021, CompTIA: A+, Network+, Storage+, Server+, Security+, CySA+, CASP+
Blog: https://www.G15IT.com

Lab:
(1) TS-832X - (Hybrid) - (4) 8 TB WD Red Pro in RAID 10, (4) WD Blue 1 TB SSD's in RAID 5 - QM2 Dual M.2 SSD card

(1) TS-832X - (All-Flash) - (8) 1 TB WD Blue SSD's in RAID 5 - QM2 Dual M.2 SSD card

(2) TS-230 - (2) 6 TB's RAID 1 - Backup repository for Veeam BR 9.5

(1) TS-453D - (4) 6 TB's in RAID 6 - File Server with QM2 Dual M.2 SSD card
deathmage85
Starting out
Posts: 20
Joined: Thu May 06, 2021 12:24 pm

Re: TS-230: Downgraded to 4.5.2 as 4.5.3 wouldn't load web server - but iDrive won't open

Post by deathmage85 »

Update: Interesting enough I do think it's the iDrive app for the QNAP that isn't working. Just installed the Data Deposit Box app as a test and its local internal page loads perfectly fine; however, the iDrive one does not.

Does a QNAP employee forum troll know anything about this?
Sr. System Administrator
Certifications: Microsoft Certified Solutions Expert x 3, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator, Office 365 Messaging Administrator, Microsoft Certified: Azure Virtual Desktop Specialty, VMware VCP 5 & 6 DCV/NV, VMware vExpert 2015-2021, CompTIA: A+, Network+, Storage+, Server+, Security+, CySA+, CASP+
Blog: https://www.G15IT.com

Lab:
(1) TS-832X - (Hybrid) - (4) 8 TB WD Red Pro in RAID 10, (4) WD Blue 1 TB SSD's in RAID 5 - QM2 Dual M.2 SSD card

(1) TS-832X - (All-Flash) - (8) 1 TB WD Blue SSD's in RAID 5 - QM2 Dual M.2 SSD card

(2) TS-230 - (2) 6 TB's RAID 1 - Backup repository for Veeam BR 9.5

(1) TS-453D - (4) 6 TB's in RAID 6 - File Server with QM2 Dual M.2 SSD card
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dolbyman
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Posts: 35005
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: TS-230: Downgraded to 4.5.2 as 4.5.3 wouldn't load web server - but iDrive won't open

Post by dolbyman »

no QNAP employees here...contact them via ticket
deathmage85
Starting out
Posts: 20
Joined: Thu May 06, 2021 12:24 pm

Re: TS-230: Downgraded to 4.5.2 as 4.5.3 wouldn't load web server - but iDrive won't open

Post by deathmage85 »

Already did last night. ;-)
Sr. System Administrator
Certifications: Microsoft Certified Solutions Expert x 3, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator, Office 365 Messaging Administrator, Microsoft Certified: Azure Virtual Desktop Specialty, VMware VCP 5 & 6 DCV/NV, VMware vExpert 2015-2021, CompTIA: A+, Network+, Storage+, Server+, Security+, CySA+, CASP+
Blog: https://www.G15IT.com

Lab:
(1) TS-832X - (Hybrid) - (4) 8 TB WD Red Pro in RAID 10, (4) WD Blue 1 TB SSD's in RAID 5 - QM2 Dual M.2 SSD card

(1) TS-832X - (All-Flash) - (8) 1 TB WD Blue SSD's in RAID 5 - QM2 Dual M.2 SSD card

(2) TS-230 - (2) 6 TB's RAID 1 - Backup repository for Veeam BR 9.5

(1) TS-453D - (4) 6 TB's in RAID 6 - File Server with QM2 Dual M.2 SSD card
deathmage85
Starting out
Posts: 20
Joined: Thu May 06, 2021 12:24 pm

Re: TS-230: Downgraded to 4.5.2 as 4.5.3 wouldn't load web server - but iDrive won't open

Post by deathmage85 »

Ya I use QNAP's quite a bit in the home lab, so this one is a bit of a new one for me, it should just work. :-P
Sr. System Administrator
Certifications: Microsoft Certified Solutions Expert x 3, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator, Office 365 Messaging Administrator, Microsoft Certified: Azure Virtual Desktop Specialty, VMware VCP 5 & 6 DCV/NV, VMware vExpert 2015-2021, CompTIA: A+, Network+, Storage+, Server+, Security+, CySA+, CASP+
Blog: https://www.G15IT.com

Lab:
(1) TS-832X - (Hybrid) - (4) 8 TB WD Red Pro in RAID 10, (4) WD Blue 1 TB SSD's in RAID 5 - QM2 Dual M.2 SSD card

(1) TS-832X - (All-Flash) - (8) 1 TB WD Blue SSD's in RAID 5 - QM2 Dual M.2 SSD card

(2) TS-230 - (2) 6 TB's RAID 1 - Backup repository for Veeam BR 9.5

(1) TS-453D - (4) 6 TB's in RAID 6 - File Server with QM2 Dual M.2 SSD card
deathmage85
Starting out
Posts: 20
Joined: Thu May 06, 2021 12:24 pm

Re: TS-230: Downgraded to 4.5.2 as 4.5.3 wouldn't load web server - but iDrive won't open

Post by deathmage85 »

This TS-230 is replicating files to a remote TS-230 at a DR location and then this TS-230 I'd like to do external backups. These TS-230 are purely backup arrays, as you can see in the signature below, the data is everywhere. I'm hoping to exceeded the 3-2-1 approach to data protection. :-P
Sr. System Administrator
Certifications: Microsoft Certified Solutions Expert x 3, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator, Office 365 Messaging Administrator, Microsoft Certified: Azure Virtual Desktop Specialty, VMware VCP 5 & 6 DCV/NV, VMware vExpert 2015-2021, CompTIA: A+, Network+, Storage+, Server+, Security+, CySA+, CASP+
Blog: https://www.G15IT.com

Lab:
(1) TS-832X - (Hybrid) - (4) 8 TB WD Red Pro in RAID 10, (4) WD Blue 1 TB SSD's in RAID 5 - QM2 Dual M.2 SSD card

(1) TS-832X - (All-Flash) - (8) 1 TB WD Blue SSD's in RAID 5 - QM2 Dual M.2 SSD card

(2) TS-230 - (2) 6 TB's RAID 1 - Backup repository for Veeam BR 9.5

(1) TS-453D - (4) 6 TB's in RAID 6 - File Server with QM2 Dual M.2 SSD card
deathmage85
Starting out
Posts: 20
Joined: Thu May 06, 2021 12:24 pm

Re: TS-230: Downgraded to 4.5.2 as 4.5.3 wouldn't load web server - but iDrive won't open

Post by deathmage85 »

Moving the data to an external, re-initializing the NAS, and re-doing the NAS resolved the matter. This post can be closed by a moderator.

writing up an article about this on my bloggie so I know what I did to remediate this: https://www.G15IT.com
Sr. System Administrator
Certifications: Microsoft Certified Solutions Expert x 3, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator, Office 365 Messaging Administrator, Microsoft Certified: Azure Virtual Desktop Specialty, VMware VCP 5 & 6 DCV/NV, VMware vExpert 2015-2021, CompTIA: A+, Network+, Storage+, Server+, Security+, CySA+, CASP+
Blog: https://www.G15IT.com

Lab:
(1) TS-832X - (Hybrid) - (4) 8 TB WD Red Pro in RAID 10, (4) WD Blue 1 TB SSD's in RAID 5 - QM2 Dual M.2 SSD card

(1) TS-832X - (All-Flash) - (8) 1 TB WD Blue SSD's in RAID 5 - QM2 Dual M.2 SSD card

(2) TS-230 - (2) 6 TB's RAID 1 - Backup repository for Veeam BR 9.5

(1) TS-453D - (4) 6 TB's in RAID 6 - File Server with QM2 Dual M.2 SSD card
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