error -53 hybrid sync backup

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flowerz
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Joined: Wed Jun 09, 2021 6:47 pm

error -53 hybrid sync backup

Post by flowerz »

i have this problem with hybrid backup sync 3:

Failed to complete backup job. Application has encountered an unexpected error. Attempting to retry. Error code: -53

how to solve?
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dolbyman
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Re: error -53 hybrid sync backup

Post by dolbyman »

download the debugging logs (top right 3 dots) and see what errors are encountered
flowerz
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Re: error -53 hybrid sync backup

Post by flowerz »

thanks..this is logs..but i don't understand what is succeded


{
"error": {
"error_code": "internal_server_error",
"message": "Traceback (most recent call last):\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1813, in full_dispatch_request\n rv = self.dispatch_request()\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1799, in dispatch_request\n return self.view_functions[rule.endpoint](**req.view_args)\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 144, in no_cache\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 206, in get_user_diagnosis_report\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 131, in _add_job_logs_to_zip\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/nas/diagnosis_report.py\", line 47, in get_job_log_data_paths\nNotADirectoryError: [Errno 20] Not a directory: '/etc/qsync/logs'\n"
}
}
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dolbyman
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Posts: 35019
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: error -53 hybrid sync backup

Post by dolbyman »

there are plenty of logs in the zip...check the qsync ones
flowerz
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Re: error -53 hybrid sync backup

Post by flowerz »

I don't understand what qsync has to do with it
flowerz
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Re: error -53 hybrid sync backup

Post by flowerz »

However qsync is not installed on the nas... it's incredible !!!
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dolbyman
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Re: error -53 hybrid sync backup

Post by dolbyman »

My detail HBS3 lerror logs are in

downloaded.zip\nas\qsync\logs\detail

check for yourself
flowerz
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Joined: Wed Jun 09, 2021 6:47 pm

Re: error -53 hybrid sync backup

Post by flowerz »

Good morning, i think that it's ok after the upgrade of hbs3 because i try to backup 20 gb and it's ok.
Now i try to backup 4 tb and there is an another error code:
error code -131
and this is log:

{
"error": {
"error_code": "internal_server_error",
"message": "Traceback (most recent call last):\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1813, in full_dispatch_request\n rv = self.dispatch_request()\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1799, in dispatch_request\n return self.view_functions[rule.endpoint](**req.view_args)\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 144, in no_cache\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 206, in get_user_diagnosis_report\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 131, in _add_job_logs_to_zip\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/nas/diagnosis_report.py\", line 47, in get_job_log_data_paths\nNotADirectoryError: [Errno 20] Not a directory: '/etc/qsync/logs'\n"
}
}


in particular this : " [Errno 20] Not a directory: '/etc/qsync/logs'\n" "
i don't understand why it search a qsync folder.. i don't have it on the backup nas !!

Can anyone help me please?
Thanks a lot for all
:wink:
flowerz
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Posts: 8
Joined: Wed Jun 09, 2021 6:47 pm

Re: error -53 hybrid sync backup

Post by flowerz »

UPGRADE
@dolbyman the problem of report is that the nas doesn't download the report debug and when i click on it i receive the message:

{
"error": {
"error_code": "internal_server_error",
"message": "Traceback (most recent call last):\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1813, in full_dispatch_request\n rv = self.dispatch_request()\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1799, in dispatch_request\n return self.view_functions[rule.endpoint](**req.view_args)\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 144, in no_cache\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 206, in get_user_diagnosis_report\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 131, in _add_job_logs_to_zip\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/nas/diagnosis_report.py\", line 47, in get_job_log_data_paths\nNotADirectoryError: [Errno 20] Not a directory: '/etc/qsync/logs'\n"
}
}
flowerz
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Posts: 8
Joined: Wed Jun 09, 2021 6:47 pm

Re: error -53 hybrid sync backup

Post by flowerz »

dolbyman wrote: Wed Jun 09, 2021 11:08 pm My detail HBS3 lerror logs are in

downloaded.zip\nas\qsync\logs\detail

check for yourself
UPGRADE
@dolbyman the problem of report is that the nas doesn't download the report debug and when i click on it i receive the message:

{
"error": {
"error_code": "internal_server_error",
"message": "Traceback (most recent call last):\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1813, in full_dispatch_request\n rv = self.dispatch_request()\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1799, in dispatch_request\n return self.view_functions[rule.endpoint](**req.view_args)\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 144, in no_cache\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 206, in get_user_diagnosis_report\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 131, in _add_job_logs_to_zip\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/nas/diagnosis_report.py\", line 47, in get_job_log_data_paths\nNotADirectoryError: [Errno 20] Not a directory: '/etc/qsync/logs'\n"
}
}
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