error to visualize report debug HBS3

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flowerz
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Joined: Wed Jun 09, 2021 6:47 pm

error to visualize report debug HBS3

Post by flowerz »

Good morning i have a problem: when i try to download a report debug of the hybrid backup sync 3 process (also if the process is ok or not ) i have this result on screen:


{
"error": {
"error_code": "internal_server_error",
"message": "Traceback (most recent call last):\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1813, in full_dispatch_request\n rv = self.dispatch_request()\n File \"/share/CACHEDEV1_DATA/.qpkg/HybridBackup/CloudConnector3/python/lib/python3.7/site-packages/flask/app.py\", line 1799, in dispatch_request\n return self.view_functions[rule.endpoint](**req.view_args)\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 144, in no_cache\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 206, in get_user_diagnosis_report\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/diagnosis_report.py\", line 131, in _add_job_logs_to_zip\n File \"/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/rest/nas/diagnosis_report.py\", line 47, in get_job_log_data_paths\nNotADirectoryError: [Errno 20] Not a directory: '/etc/qsync/logs'\n"
}
}

so i don't know the problem that nas has got when the process fail.
Can anyone help me please?

the nas in qnap ts670 pro
Versione del firmware 4.3.6.1663 Build 20210504

thanks a lot
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