[FAQ] What to do if encountering the system startup failure

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AlexKe
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[FAQ] What to do if encountering the system startup failure

Post by AlexKe » Tue Jan 04, 2011 10:51 am

Firmware Recovery Guide for ARM-based NAS

Applied QNAP NAS models
For firmware update of QNAP TS-110, TS-119, TS-210, TS-219, TS-219P, TS-410, TS-410U, TS-419P, TS-419U, TS-119P+, TS-219P+, TS-419P+ Turbo NAS servers via recovery mode.

When to use the firmware recovery guide
This firmware recovery guide is intended for users who encounter system startup failure due to incomplete or unsuccessful firmware update caused by power outage or network disconnection during the process. To verify if this guide applies to your NAS, follow the steps below:

1. Power off the NAS.
2. Remove all the hard disks.
3. Power on the NAS.
4. Wait for ten seconds and check if you hear a short beep.
5. After the short beep, wait for two minutes to check if you hear a long beep.
6. If you only hear a short beep or do not hear any beep, follow the instructions of this guide to recover your NAS.

Instructions for NAS Recovery
Follow the steps below to recover the NAS.
1. Download the live CD ISO image from the following links:
  a. 1-bay or 2-bay NAS models
  b. 1-bay, 2-bay, or 4-bay NAS models
  c. TS-x119P+, TS-219P+, or TS-419P+

Note: Please use the ISO file (a) for 1-bay and 2-bay NAS models (TS-110/210/119/219/219P). If you failed to recover the NAS with the file (a), please try to use the ISO file (b).

2. Burn the ISO file to a CD.
3. Insert the CD to a PC and boot up from the CD.
4. When the login prompt is shown, go to next step. No login is required.
5. Power off the NAS and remove all hard disks.
6. Connect the NAS to the PC directly by an Ethernet cable. If your NAS includes two LAN ports, please connect LAN 2 of the NAS to the PC.
7. Use a pen or any pointed object to press and hold the reset button of the NAS (see below).
8. Please hold the reset button and power on the NAS at the meanwhile.
9. Keep holding the reset button until you hear two short beeps in about 5-8 seconds. The Status LED of the NAS should be flashing red and green and then glows red.
10. The LED on the LAN port of the NAS should be flashing for the first few seconds and then glows red.
11. LEAVE THE NAS ALONE AT THIS POINT! DO NOT TURN IT OFF OR UNPLUG THE POWER CORD. Wait for about 5 minutes.
12. Wait until you hear a long beep or two short beeps and see the Status LED flashing green. The NAS will then reboot. No intervention required during this stage.
13. The reboot should take about 3 minutes. After that you should hear a long beep.
14. Connect the NAS to your switch or router and use QNAP Finder to find the NAS.

What to do if the startup problem persists
If the startup problem persists, please return the NAS to your local dealer or distributor for system repair immediately.
Note: If the recover progress does not work at the first time, please try agin.

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Firmware Recovery Guide for x86-based NAS

Applied QNAP NAS models
For firmware update of TS-239, TS-439, TS-239 Pro II, TS-439 Pro II, SS-439, SS-839, TS-509,TS-809/U, TS-x59 and TS-x59 Pro+ series Turbo NAS servers via recovery mode.

When to use the firmware recovery guide
This firmware recovery guide is intended for users who encounter system startup failure due to incomplete or unsuccessful firmware update caused by power outage or network disconnection during the process. To verify if this guide applies to your NAS, follow the steps below:

1. Power off the NAS.
2. Remove all the hard disks.
3. Power on the NAS.
4. Wait for ten seconds and check if you hear a short beep.
5. After the short beep, wait for two minutes to check if you hear a long beep.
6. If you only hear a short beep or do not hear any beep, follow the instructions of this guide to recover your NAS.

Instructions for NAS Recovery
A. Create a USB boot disk
B. Use the USB boot disk to re-flash the DOM on the NAS.

Please download the instruction from the link below.
http://us1.qnap.com/Storage/tsd/Firmwar ... de_x86.pdf

(The reset button of NAS)
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schumaku
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Re: [FAQ] What to do if encountering the system startup failure

Post by schumaku » Tue Jan 12, 2016 3:40 pm

This information can be incomplete (not covering newer models) or obsolete - the current Firmware Recovery is in the QNAPedia.

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