Unable to open / download files with QFile

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jameskody
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Posts: 5
Joined: Mon Mar 09, 2020 3:09 am

Unable to open / download files with QFile

Post by jameskody » Fri Feb 19, 2021 8:39 am

I have an issue with my QNAP. I am unable to download / open files using QFile. I don't know how long it has been going on but I know it wasn't an issue as recently as a month ago.

Steps to reproduce:

Open QFile
Navigate to the location of the file I want to open (e.g., a Word document - docx)
Tap the file to open it
Error!

This happens on iPhone, iPad, iPad Pro. The error is:

Download failed. Please check the network connection

It also happens on Android. The error is:

Downloading failed! Waiting to retry

Windows 10 is fine.

I should also add it this happens with Excel (XLS/x) and PDF files also ----- but not with all files. There is a DOCX in the same folder that is an earlier revision of one of the "problem" documents. In other words, create doc-1 and save. Save doc-1 as doc-2. I can open doc-1 but not doc-2.

Permissions are identical on both the "good" and the "bad" documents.

I searched the Forum and found this issue was posted before but there is no resolution.

viewtopic.php?t=90874
viewtopic.php?t=133877

Any assistance would be appreciated.

TS-451+
FW: 4.5.2.1566

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dolbyman
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Posts: 23170
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Unable to open / download files with QFile

Post by dolbyman » Fri Feb 19, 2021 11:04 pm

open a ticket with qnap..ee cannot troubleshoot apps here

jameskody
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Posts: 5
Joined: Mon Mar 09, 2020 3:09 am

Re: Unable to open / download files with QFile

Post by jameskody » Sun Feb 21, 2021 2:31 am

Seriously?

QNAP did not help with the last 3 tickets I opened so my confidence in them isn't very high.

Thank you for trying though ...

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dolbyman
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Posts: 23170
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Unable to open / download files with QFile

Post by dolbyman » Sun Feb 21, 2021 10:28 am

apps are closed source...developed by qnap and "tested" by apple/google

there is nothing this forum could do to fix any issues

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