QNAP NAS Community Forum

Qfile on my iphone was showing all the files. However just last week suddenly its only showing home folder only.
I don't know what happened, I can't see the Multimedia, Download, etc folders anymore. the same thing in the qnap web file station
I can see only home folder, even with admin login.

I can access my files only via windows and mac (smb,afp) all the files are there

what should i do to fix this problem ?

Try going to multimedia management in the control panel. Click media library, then hit the scan now button which is right next to the deactivate button. Hopefully that works for you

Sent from my SM-N920V using Tapatalk

thanks for the reply I will try it now

Same issue here. (And at a friend of mine)
I am missing folders in Qfile.
This problem wasn't there a couple of weeks ago...

The only one showing is "home".
Normally all the maps show, as I login as admin.

I scanned the files and still not showing the folders

I tried to turn off qsync but still I could only see the home folder

Same here

I noticed I am able to let the maps appear in QFile again, but I'm not happy with it.
At "Folder permissoin", when you set a folder to (guest rights); Full access or read only, it will show again.
But why is this suddenly? Previously this was not so.

The guest permission worked, but this is not a solution, its very insecure.

I tried remove permission from admin and then give permission back to admin in hope it would solve this issue
but it didn't

which user account do you use? Can you also post a screenshot of the user's folder permission?

I use the admin account

here is mine

Problem solved after firmware update.

Had the same problem and update to FW 4.3.1 solved it. Thanks

see thread here
https://www.qnap.com/en/how-to/faq/arti ... f-the-nas/