QNAP NAS Community Forum

QFile on iOS is not able to display photos for dorm reason, tried to connect to NAS remotely and locally got the same problem - it loads the photo but all I see is a photo icon with the black background. What could be the problem? Thanks in advance!

qfile on android device still the same problem!!

This problem is still ongoing.

Some disturbing news from Qnap support:

Qfile and Qfile HD are no longer being supported.
See message from the R&D team.
Those are third party apps which are no longer being updated.

QNAP R&D team:
"Expected removal date is 6th April. If you encounter issue with Qfile HD version 1.5.1, you install Qfile 2.1.2 instead.
Support for Qfile HD will be stopped and no further updates issues."

This is just sad!!

janpolet wrote:Some disturbing news from Qnap support:

Qfile and Qfile HD are no longer being supported.
See message from the R&D team.
Those are third party apps which are no longer being updated.

QNAP R&D team:
"Expected removal date is 6th April. If you encounter issue with Qfile HD version 1.5.1, you install Qfile 2.1.2 instead.
Support for Qfile HD will be stopped and no further updates issues."

This is just sad!!

There is some uncertainty around these claims: viewtopic.php?f=201&t=123987&p=567146#p566740

Anyways, so as not to get sidetracked, this issue is still ongoing.

I sent a message to QNAP again.
I don't get it.
Conflicting information.
Are they or aren't they working on a solution for this issue.
QNAP Support clearly stated that Qfile and Qfile HD are no longer being supported.
To be continued...

Don't remember when mine (iPad 3) began acting up but some files in some folders are still able to be displayed. I have had several versions of Qfile, even the no longer supported QfileHD which I think worked okay. I see there is another version from early September in the Apple store and may experiment with that one.

Hi,
Trying to wake up this thread again!

I have encounterd the same problem. When browsing some catalogs on my NAS some of the photos will not be displayed in Qfile.

But, I might have some clue to what is going on!

First of all, using Qfile on iPhone works, but the same images that is not showing up on a Samsung takes a bit longer to be displayed on the iPhone.
Next, When looking at the time stamps on the files I noticed that the files not showing up has a different date (changed) than the rest of the images. All the images was taken the same day and copied to the NAS the same day. I also noticed that the images with the new dates had get a slightly different file size than the original images on the SD card.

So, why have some images got a new file size and date stamp?
I have edited some videos using Adobe Premiere Elements and imported some of these photos directly into Premiere. I don't remember the exact date but I am suspecting Premiere doing something with the image files that makes them unreadable with Qfile.

Have some of you also used your photos in combination with Adobe Premiere (Elements)?

PS:
Using QNap TS853 Pro
Firmware 4.3.3
Qfile 2.6.3.0811 on a Samsung S8 and Tab S2 (also tried on a Samsung S5 with Qfile 2.5.4.1124)

Same problem here.

Qfile on Android.

After some seconds trying to load the photo, it appears an exclamation mark in red.

Does anyone knows how to solve this issue?

I've owned a QNAP for years and, except in the early days of Qfile Android, this has always been an issue.

The trick that usually works is to wait. If QFile doesn't show a thumbnail, it also won't be able to load the full image. I think what happens is, when you open a directory with images on QFile Android, the QNAP kicks off a background process to generate thumbnails and full size images. As the background process creates the images, the thumbnails show up in QFile, and you should be able to open that image. No idea where it stores this data, but they seem to be persistent. If you access a directory that's been previously loaded, the thumbnails show up immediately and you can immediately start viewing your images. If you try to open an image without a thumbnail, you always see the exclamation mark in red with a black background.

I recently bought a brand new TVS-473 with the hopes that this problem would improve. Unfortunately, since the last update, it's gotten even worse. I'm *only* able to view images that have previously been loaded. New images never load no matter how long I wait. This is very frustrating and I would love an official response from QNAP regarding this issue.