All Q Apps cannot find NAS

[Nerrad77]

Hi guys,

Small problem with the Q Apps, they can't find my NAS. I know the phone and apps are ok as on my own network/NAS(TS-251) I have no problems. My stepdad recently moved provider and changed router and since then I can't discover the NAS (TS-453).

I can add the NAS manually using the IP address or the QNAPCloud ID, but after that no joy.

It's not a big deal, but I'd like to crack it.

Any help much appreciated.

[dolbyman]

without knowing what hardware is involved its hard to help

check if the router isolates clients and/or only allows them internet access but not lan

[DarinC]

Is it possible that the new router needs some sort of special accommodation in order to discover the NAS?

Asking because I have a similar issue.

[QNAPDanielFL]

When you access the nas with the IP address, are you accessing it with the local IP or global IP. Could this be a port forwarding issue?

[dolbyman]

Or it could be an ISP that does Carrier Grade NAT..

https://en.wikipedia.org/wiki/Carrier-grade_NAT

That would prohibit usage