storageman wrote:Also not sure why you'd want to use Reds in a top end box like this.
3Yr warranty, No vibration control and 54-5900rpm.
Not the right drive in my view.
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storageman wrote:Also not sure why you'd want to use Reds in a top end box like this.
3Yr warranty, No vibration control and 54-5900rpm.
Not the right drive in my view.
I am not entirely sure why the WD Red were chosen but so far I have nothing to complain about. What would be the correct drive in your opinion?storageman wrote: ↑Fri Nov 30, 2018 7:38 pm Also not sure why you'd want to use Reds in a top end box like this.
3Yr warranty, No vibration control and 54-5900rpm.
Not the right drive in my view.
Hey Bob,Bob Zelin wrote: ↑Sat Dec 01, 2018 8:18 am make sure that there are no special characters in the file names, as this will cause issues.
This means no . and no /
for example - if you are copying mr-auh.mov, that will work. But mr.auh.mov will crash the copy. And mr/auh.mov will stop the copy.
On a Mac, (I know you are using Win 10) - it is critical to disable DS_Store with this command - defaults write com.apple.desktopservices DSDontWriteNetworkStores true
because the Mac OS puts a hidden ./ in front of folders, and drives the QNAP crazy, when doing large data transfers. The simple fix is to simply run that command on a Mac.
I have clients transferring terabytes at a time without issue (and I use WD RED Pro drives all the time).
Bob Zelin
If you go into Storage & Snapshots > Select your Data Volume > Manage > Actions > Set Caching Storage ... is that enabled?
Hi,Trexx wrote: ↑Tue Dec 04, 2018 6:26 amIf you go into Storage & Snapshots > Select your Data Volume > Manage > Actions > Set Caching Storage ... is that enabled?
Also go into processes under Resource Monitor, unselect group by app, and sort memory descending. See what is at the top while you are doing the copy and if it changes.
I could try the RAID 6, however that kind of misses the point. Why offer RAID50 if it does not work? I still think that this is caused by a memory leak and QNAP has to investigate this. I will let the RAID6 rebuild over night and report back.storageman wrote: ↑Tue Dec 04, 2018 5:54 pm Can you rebuild it in RAID 6, very few people are using RAID 50 and you probably don't need it for a backup target?
Do not use ISCSi for now and test on simple 1GbE connection (if you're currently running on 10GbE).
I would also SMART test all the drives.
I tried to cancel out all the "maybe it's network, maybe it's maybelline" stuff and went straight for the system.storageman wrote: ↑Wed Dec 05, 2018 1:05 am So the only way to prove it's a memory leak is to try everything!
Is RAID 50 reliable? - no idea.
Does it crash copying internally from one folder to another via Filestation over 200GB of data?
This is another useful test.
If you can't resolve I'd say box not fit for purpose and Qnap have to fix or refund.
Code: Select all
dd if=/dev/zero of=output.dat bs=1G count=200
Code: Select all
sync; echo 3 > /proc/sys/vm/drop_caches
Good work!mr-auh wrote: ↑Wed Dec 05, 2018 8:13 amI tried to cancel out all the "maybe it's network, maybe it's maybelline" stuff and went straight for the system.storageman wrote: ↑Wed Dec 05, 2018 1:05 am So the only way to prove it's a memory leak is to try everything!
Is RAID 50 reliable? - no idea.
Does it crash copying internally from one folder to another via Filestation over 200GB of data?
This is another useful test.
If you can't resolve I'd say box not fit for purpose and Qnap have to fix or refund.
Logged in with SSH and performend the following operation:As you can see in the attached screenshot the issue starts to occur right away. I went ahead and aborted the command before the QNAP crashes and looked into clearing the cache in various ways.Code: Select all
dd if=/dev/zero of=output.dat bs=1G count=200
Clearing PageCache only didn't do anything, neither did clearing dentries and inodes. However clearing all three did the trick (as you can see in the screenshot).2018-12-05_00_48_26.pngCode: Select all
sync; echo 3 > /proc/sys/vm/drop_caches
Now I can copy files without interruption or slowing down by just clearing the caches every once in a while.
2018-12-05_01_06_49.png
I hope I have done enough investigation now for QNAP and that they can finally go ahead and fix the underlying issue.
They magically contancted me this morning. I am sending them this link and additional logs, then we will see what happens.
Thank you! I will keep you all updated on the issue and surely will stick around to see what's going on here.storageman wrote: ↑Wed Dec 05, 2018 4:45 pmstorageman wrote: ↑Wed Dec 05, 2018 4:45 pm Good work!
Would be interested to hear what Qnap say.
Stick around you could help other people!