Thunderbolt disconnected after Ransomware Hit

Printers, HDDs, USB/eSATA drives, 3rd-party programs
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karynlynn73
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Thunderbolt disconnected after Ransomware Hit

Post by karynlynn73 »

Since the ransomware that hit our hard drives, the NAS does not recognize the thunderbolt. It shows we have it, but it says disconnected. We have not found a way to connect the thunderbolt again. We have done all the updates from Qnap due to the ransomware issue. We are in the process of transferring all of data now and it's taking forever. Any suggestions? Has anyone else had this issue? Thank you in advance for any help.
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dolbyman
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Re: Thunderbolt disconnected after Ransomware Hit

Post by dolbyman »

Have you killed the NAS (erase all drives) and started it from scratch ?

Keeping the system state after a major security compromise is a bad idea in any case)

Also disclose NAS model and firmware ..
karynlynn73
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Joined: Fri May 14, 2021 1:12 am

Re: Thunderbolt disconnected after Ransomware Hit

Post by karynlynn73 »

TVS-X72XT and the most up-to-date firmware available. We are killing the NAS today. But, we needed to transfer the files faster before we "killed" it. It would only transfer through the ethernet, not the thunderbolt. It seems like some command the hackers put on our system, that every time we start the NAS up, it immediately disconnects the thunderbolt. We can see it in the virtual switch that it immediately turns disconnects within seconds.
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