Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

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thtempelmann
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Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by thtempelmann »

I have a TS-453BT3 with four 3.5" HDs installed. Set it up as a simple RAID5 set ("Static Single Volume"), working fine.

Today I added two WD RED SA500 m.2 SATA drives as explained in the user manual. Their model code is WDS500G1R0B, which is listed as compatible with my NAS (https://www.qnap.com/en/compatibility/? ... tegory=ssd).

But the system does not show the newly added drives anywhere:

Image

Same with this cmd:

Code: Select all

$ qcli_storage -p
Enclosure Port Sys_Name          Size      Type   RAID        RAID_Type    Pool TMeta  VolType      VolName 
NAS_HOST  1    /dev/sdc(X)       3.64 TB   data   /dev/md1    RAID 5,512   288  --     Static       DataVol1
NAS_HOST  2    /dev/sdd(X)       3.64 TB   data   /dev/md1    RAID 5,512   288  --     Static       DataVol1
NAS_HOST  3    /dev/sde(X)       3.64 TB   data   /dev/md1    RAID 5,512   288  --     Static       DataVol1
NAS_HOST  4    /dev/sdf(X)       3.64 TB   data   /dev/md1    RAID 5,512   288  --     Static       DataVol1
Also logged in as admin (root) and got this:

Code: Select all

[~] # blkid
/dev/sdc1: UUID="2a45894a-9cbf-40fe-ae35-768741958f19" TYPE="ext3" 
/dev/sdc2: TYPE="swap" 
/dev/sdc3: UUID="caZ3Dj-lZc1-bgqJ-C0fA-PG1D-0f92-4fAHyZ" TYPE="lvm2pv" 
/dev/sdc4: UUID="7dbf3c45-6d3f-4626-ac3b-90f5e05bdc78" TYPE="ext3" 
/dev/sdc5: TYPE="swap" 
/dev/sdd1: UUID="2a45894a-9cbf-40fe-ae35-768741958f19" TYPE="ext3" 
/dev/sdd2: TYPE="swap" 
/dev/sdd4: UUID="7dbf3c45-6d3f-4626-ac3b-90f5e05bdc78" TYPE="ext3" 
/dev/sdd5: TYPE="swap" 
/dev/mmcblk1p1: SEC_TYPE="msdos" LABEL="EFI" UUID="DF29-556E" TYPE="vfat" 
/dev/mmcblk1p2: LABEL="QTS_BOOT_PART2" UUID="314fd4cc-dc98-40dc-8a38-b3e12b6e9511" TYPE="ext2" 
/dev/mmcblk1p3: LABEL="QTS_BOOT_PART3" UUID="7ca0a1c0-2ba8-4c9d-a4f3-6981259afaef" TYPE="ext2" 
/dev/mmcblk1p5: UUID="1675f897-f7d6-4770-adf1-52b4029caa6b" TYPE="ext2" 
/dev/mmcblk1p6: UUID="7e422865-ec9c-4a25-80a4-cd32e18e93d9" TYPE="ext2" 
/dev/sde1: UUID="2a45894a-9cbf-40fe-ae35-768741958f19" TYPE="ext3" 
/dev/sde4: UUID="7dbf3c45-6d3f-4626-ac3b-90f5e05bdc78" TYPE="ext3" 
/dev/sdf1: UUID="2a45894a-9cbf-40fe-ae35-768741958f19" TYPE="ext3" 
/dev/sdf3: UUID="caZ3Dj-lZc1-bgqJ-C0fA-PG1D-0f92-4fAHyZ" TYPE="lvm2pv" 
/dev/sdf4: UUID="7dbf3c45-6d3f-4626-ac3b-90f5e05bdc78" TYPE="ext3" 
/dev/md9: UUID="2a45894a-9cbf-40fe-ae35-768741958f19" TYPE="ext3" 
/dev/md13: UUID="7dbf3c45-6d3f-4626-ac3b-90f5e05bdc78" TYPE="ext3" 
/dev/md256: TYPE="swap" 
/dev/md322: TYPE="swap" 
/dev/md1: UUID="caZ3Dj-lZc1-bgqJ-C0fA-PG1D-0f92-4fAHyZ" TYPE="lvm2pv" 
/dev/drbd1: UUID="caZ3Dj-lZc1-bgqJ-C0fA-PG1D-0f92-4fAHyZ" TYPE="lvm2pv" 
/dev/mapper/vg288-lv1: UUID="60a2fa7b-bc08-4d44-afef-d7a8d61bf625" TYPE="crypt_LUKS" 
/dev/mapper/cachedev1: UUID="60a2fa7b-bc08-4d44-afef-d7a8d61bf625" TYPE="crypt_LUKS" 
/dev/mapper/ce_cachedev1: LABEL="DataVol1" UUID="d3ac5b44-fd01-4372-8ac1-473538f64ca1" TYPE="ext4" 
[~] # qcli_storage -d
Enclosure  Port  Sys_Name          Type      Size      Alias             Signature   Partitions  Model  
NAS_HOST   1     /dev/sdc          HDD:data  3.64 TB   --                QNAP FLEX   5           WDC WD4003FFBX-68MU3N0
NAS_HOST   2     /dev/sdd          HDD:data  3.64 TB   --                QNAP FLEX   5           WDC WD4003FFBX-68MU3N0
NAS_HOST   3     /dev/sde          HDD:data  3.64 TB   --                QNAP FLEX   5           WDC WD4003FFBX-68MU3N0
NAS_HOST   4     /dev/sdf          HDD:data  3.64 TB   --                QNAP FLEX   5           WDC WD4003FFBX-68MU3N0
The card that carries the m.2 drives is labeled QM2-2S10G1TB02. Funny thing: Searching for that one on the qnap site reveals NOTHING, as if the card doesn't exist. WTH?!
Anyhow – the 2S part in the same suggests it's truly the SATA and not the NVMe version, so this should be right.

It's unlikely that I broke the card or both SSDs, as I've installed hardware since the 80s. Also, the card's 10GbE port still works fine.

So, what else could be the reason for the SSDs not show up at all? Do I have to tell the software somehow that they're installed?

Could the fact that my other disks are set up as a "Static Single Volume" be the cause of the SSDs not appearing at all?

Unfortunately, I have no m.2 to SATA adapter (I got a few with NVMe, though) to double check the SSDs.

Any other ideas?
Last edited by thtempelmann on Sun Sep 12, 2021 5:39 pm, edited 4 times in total.
thtempelmann
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Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by thtempelmann »

BTW, a small thing that bothers me about installing the m.2 2280 cards: The entire area up to the notch for the screw is full with ICs. So I placed the thermal pads all across the opt side. But when I installed the QM2's heat sink on top, I found that the head sink does not cover half of the last chip (about 1cm) on the 2280s, meaning that heat there won't dissipate as well. Shouldn't I be worried about that?
thtempelmann
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Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by thtempelmann »

Partially good news:

The SSDs are detected by the system, as I can see from the Log that I created with the Helpdesk app. In there, I searched for the model codes of my SSDs and found the related entries. It appears that the drives are installed in the system as /dev/sda and /dev/sdb. But as they have no partitions on them yet, the QNAP UI somehow won't show them. But it should, right?

Well, at least this means that the hardware is okay. Remains to be seen why the software doesn't show them. After all, the initially empty HDs were shown be the UI just fine.
Thisisnotmyname
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Joined: Mon Nov 19, 2018 1:21 am

Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by Thisisnotmyname »

is the expansion card you're using supported by that device? On devices I've added PCIe cards to they have shown empty slots when there is no drive present, you're not even showing that. I don't think this is a drive problem so much as a card incompatibility problem.
thtempelmann
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Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by thtempelmann »

The card came with the unit
thtempelmann
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Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by thtempelmann »

I have contacted the local support (Germany/Europe), which is quite clueless. Every reply from them takes a full day, even if I just replied to theirs within 15 minutes.
And now they tell me that they need to escalate it to the Taiwanese techs. And ask me to provide a photo of the installed SSDs showing the model identification of the SSDs - which is impossible because SSDs are covered by the heat sink. And despite the fact that I explained that the model codes are indeed visible in the log. That's the level of comprehension the support here has :(
thtempelmann
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Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by thtempelmann »

I have now reset the NAS via "Backup/Restore – Factory to Factory Default – Reinitialize NAS".
So, when logging in, it went thru the whole setup again. I created the RAID5 array again from the HDs. But the SSDs are still not shown anywhere, just like before.

I had also tried partitioning the sda & sdb devices via ssh, which worked, but it has no effect on the Qnap tools UI, either, even after a reboot.

I'm stuped, and getting no responses from support, either. This is a big disappointment.
thtempelmann
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Joined: Wed Sep 01, 2021 7:55 pm

Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by thtempelmann »

The issue has been resolved:

The support in Taiwan sent me a firmware file for the card that I had to install via ssh. Now the m.2-SSD appear properly.

Why the the auto updater functionality in the QNS didn't do this on its own, or why this model, that's been around for oer 2 years, has such a problem (it seemed brand new when I unpacked it) remains another mystery.

Even worse: After activating the Cache (write-only), with RAID 1, 15% provision, leaving about 380 GB of cache, I find that writing large files to the NAS is now SLOWER than before without the cache: Before, writing directly to the RAID5 HDs, I got about 230 MB/s up and 600 MB/s down. With the cache thru the SSDs, I only get about 120 MB/s up. What a mess this all is.
marcun
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Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by marcun »

Don't suppose you could share the firmware file? I have the exact same drives with the exact same Qnap NAS/card (go figure!), and I don't feel like going back and forth with tech support for weeks. Although after your result I'm not so sure it's worth it... lol
thtempelmann
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Joined: Wed Sep 01, 2021 7:55 pm

Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by thtempelmann »

Sorry, haven't been visiting this forum for a long time. If you still want the fw file, reply again - now I should receive emails for comments.
infinisean
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Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by infinisean »

I would like the firmware as well, please. Can you post a link or PM it to me?

Thank you!
thtempelmann
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Re: Added m.2 SATA drives are not recognized by system (TS-453BT3, WD RED SA500)

Post by thtempelmann »

I have uploaded the file and instructions here: http://files.tempel.org/Various/QNAP/

But be cautious: It's over a year old, and may now be outdated. I have no idea. It's just that it helped me back then.
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