I am setting up a new QNAP drive storage and ran into a problem.
All the drives are in (everything green LED) and the QNAP (TL-D800C) powers on correctly. I have the device connected to my computer via the supplied USB type-C cable to a USB type-A port on my tower PC.
I have checked the spec sheet of the computers supplier and have confirmed that the QNAP is connected to the correct usb 3 ports. However, when i check the QNAP JBOD manager it says that "the device is connected to an unsupported USB 2.0 port. Connect to device with a USB3.0 or USB3.1 port.".
I am currently running linux on the PC (ubuntu 20.04).
Some additional information:
lsusb without QNAP plugged in:
Code: Select all
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0d62:4141 Darfon Electronics Corp. HP 320M USB Optical Mouse
Bus 001 Device 002: ID 04f2:3f41 Chicony Electronics Co., Ltd HP Wired Desktop 320K Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Code: Select all
Bus 002 Device 009: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 010: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 011: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 012: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 004: ID 1c04:0018 QNAP System Inc.
Bus 002 Device 005: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 006: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 008: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 007: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 003: ID 1c04:0018 QNAP System Inc.
Bus 002 Device 002: ID 1c04:0018 QNAP System Inc. USB3.1 Hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 008: ID 1c04:0610 QNAP System Inc.
Bus 001 Device 007: ID 1c04:0610 QNAP System Inc.
Bus 001 Device 006: ID 04d8:000a Microchip Technology, Inc. CDC RS-232 Emulation Demo
Bus 001 Device 005: ID 1c04:0018 QNAP System Inc. USB2.1 Hub
Bus 001 Device 004: ID 0d62:4141 Darfon Electronics Corp. HP 320M USB Optical Mouse
Bus 001 Device 002: ID 04f2:3f41 Chicony Electronics Co., Ltd HP Wired Desktop 320K Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
I am not sure exactly how I should solve this. Any help is appreciated!
Thanks