6TB SATA drive USB detection issue

[jamieburchell]

Hello

When I insert either one of my 6TB IronWolf SATA drives in my USB 3 enclosure (1 partition, EXT4) it does not show up under /dev/sde.

dmesg shows:

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[1542523.132965] [usb.002.011] /sys/devices/platform/soc/fd800000.pcie-external0/pci0001:00/0001:00:00.0/0001:01:00.0/usb2/2-4 added.
[1542545.589555] usb 2-4: reset SuperSpeed USB device number 11 using xhci_hcd
[1542577.380773] usb 2-4: USB disconnect, device number 11

If I power off the USB enclosure and power it back on, the same thing happens.

If I pull the USB cable and re-insert it, the drives are detected properly:

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[1542383.158926] [usb.002.008] /sys/devices/platform/soc/fd800000.pcie-external0/pci0001:00/0001:00:00.0/0001:01:00.0/usb2/2-4 removed.
[1542387.629593] usb 2-4: new SuperSpeed USB device number 9 using xhci_hcd
[1542387.653056] usb-storage 2-4:1.0: USB Mass Storage device detected
[1542387.659545] scsi host16: usb-storage 2-4:1.0
[1542387.693591] [usb.002.009] /sys/devices/platform/soc/fd800000.pcie-external0/pci0001:00/0001:00:00.0/0001:01:00.0/usb2/2-4 added.
[1542390.185395] scsi 16:0:0:0: Direct-Access     NORELSYS 106X             SC60 PQ: 0 ANSI: 6
[1542390.193921] Check proc_name[usb-storage].
[1542390.199721] sd 16:0:0:0: Attached scsi generic sg4 type 0
[1542390.205459] sd 16:0:0:0: [sde] Very big device. Trying to use READ CAPACITY(16).
[1542390.214401] sd 16:0:0:0: [sde] 11721045168 512-byte logical blocks: (6.00 TB/5.45 TiB)
[1542390.222522] sd 16:0:0:0: [sde] 4096-byte physical blocks
[1542390.230292] sd 16:0:0:0: [sde] Write Protect is off
[1542390.235341] sd 16:0:0:0: [sde] Mode Sense: 43 00 00 00
[1542390.235783] sd 16:0:0:0: [sde] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[1542390.246980] sd 16:0:0:0: [sde] Very big device. Trying to use READ CAPACITY(16).
[1542390.299191]  sde: sde1
[1542390.303048] sd 16:0:0:0: [sde] Very big device. Trying to use READ CAPACITY(16).
[1542390.312043] sd 16:0:0:0: [sde] Attached SCSI disk
[1542390.740573] ---- NAS_Disk_Hot_Add(enc_id=33, port_id=3) start.
[1542391.469688] ext4_init_reserve_inode_table0: sde1, 44713
[1542391.475084] ext4_init_reserve_inode_table2: sde1, 44713, 0, 0, 4096
[1542391.501239] EXT4-fs (sde1): mounted filesystem with ordered data mode. Opts: usrjquota=aquota.user,jqfmt=vfsv1,user_xattr,data=ordered,data_err=abort,delalloc,nopriv,nodiscard,noacl
[1542399.834131] ---- NAS_Disk_Hot_Add(enc_id=33, port_id=3) finished.
[1542503.231071] usb 2-4: USB disconnect, device number 9

I can also simulate this physical cable removal and re-insertion by doing the following:

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echo 0 > /sys/devices/platform/soc/fd800000.pcie-external0/pci0001:00/0001:00:00.0/0001:01:00.0/usb2/2-4/authorized
echo 1 > /sys/devices/platform/soc/fd800000.pcie-external0/pci0001:00/0001:00:00.0/0001:01:00.0/usb2/2-4/authorized

But curiously, all of my other smaller drives are detected properly and mounted without needing to do this. Is this some sort of driver/firmware bug?

Thanks
Jamie

[FSC830]

Would be best to create a support ticket and report this.

Regards

[Ron1963]

I have both a 6TB WD Red and a 8TB Seagate Ironwolf (both encrypted EXT4 partition) running in external enclosures without your symptons, working from first startup. Have you tried with different USB cable and/or different USB port on NAS already?

[dosborne]

NAS Model and Firmware version? Anything else plugged into any of the USB ports (UPS etc)?

[nibbles2bits]

What is the make and model of the USB3 enclosure?
What is the power supply max output rated voltage and current?
Start swapping hardware, like a brand new Amazon Basics USB3 SS10 cable, rated for 10 Gbps.