QM2-P4-384A Fan Failure?

[Hambletw]

Installed a QM2-P4-384A card into my TS-673 about a week ago, so i could add 4 nvme ssd drives as cache.

Last night event log started blowing up with [Hardware Status] Fan 1 on QM2 (PCIe1) failed or was removed.

Has anyone else had problems with the fan on this card failing?

[nap404]

I have the same issue and mine keeps beeping 3 times every 5 minutes. It started after I upgraded the framework to QTS 5.0.1.2234 build 20221201.

Did you update the framework as well?

[nap404]

I fixed my issue. Hopefully it helps others.

I downgraded the framework to a previous version using the guide below. I shut the system down, unplugged and plugged the power cord, and restarted my unit. I no longer have that issue.
https://www.qnap.com/en-us/how-to/faq/a ... e-firmware

It's probably a bug with the newer version. Hopefully they fix it soon.

[Hambletw]

Nap404 - Thanks for the tip. I'll try that today

[Hambletw]

Nap404 - Thank you. Rolling back to the previous release has solved the issue.

[dolbyman]

and I hope tickets were opened..otherwise QNAP would never know

[nap404]

I have not. How do you open a ticket?

[dolbyman]

see here

https://docs.qnap.com/operating-system/ ... 0A5B3.html

[Hambletw]

I had opened one but have not had a response.

[nap404]

awesome, thank you.

[dolbyman]

Latest firmware mentiones the issue and promises hotfix via support or fix in next release

viewtopic.php?f=142&t=168890

QTS may sometimes report abnormal fan speeds on the QM2 expansion card after a firmware update to QTS 5.0.1.2234. We will soon fix this issue in an upcoming release. Meanwhile, if you encounter this problem, you can contact QNAP Technical Support to implement a workaround.

[MJIOW]

I just had the same problem. Woke up this morning to a bunch of Hardware failure alerts for the fan in the QM2 expansion card. I took it apart and sure enough the fan wasn't spinning so have been trying to source a replacement. Only now i've realised it likely is fine! I've turned off the alerts to stop the beeping and hopefully QNAP issue a software fix quickly.

[pzomaya]

Not sure if this is the same error, but I recently started getting the following error after upgrading my firmware - Fans [Hardware Status] Fan 1 on "QM2 (PCIe1)" failed or was removed. I submitted a service ticket with QNAP, and hopefully there is a prompt solution. How can I confirm if this is a false positive or not?

[dolbyman]

Check the Fan, if it is spinning it's probably a false alert (unless the tach signal went bust on the fan)

[pzomaya]

Surprisingly, my NAS is back to normal operation - no more beeps and errors.