Dashboard resource monitor not working

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markdesign
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Dashboard resource monitor not working

Post by markdesign »

Hey guys,

I upgraded my TS-251 memory from 1 gig to 8 gigs using:
Crucial 8GB Kit (4GBx2) DDR3 1600 MT/s (PC3 - 12800) CL11 SODIMM Notebook Memory Modules CT2KIT51264BF160B / CT2CP51264BF160B

After the upgrade, when i click on Dashboard, the cpu and ram in the resource monitor stopped working.
It is only displaying "--%"

Anyone else having this issue?
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schumaku
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Re: Dashboard resource monitor not working

Post by schumaku »

Firmware version, build number, screenshot?

Several similar reports in the forum already. Different effects on QTS 4.1.4 vs. QTS 4.2 and/or depending on hardware model variant.
markdesign
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Re: Dashboard resource monitor not working

Post by markdesign »

Current firmware version 4.2.0

Screen shot: http://i.imgur.com/wKLMmHZ.png

thank you.
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Moogle Stiltzkin
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Re: Dashboard resource monitor not working

Post by Moogle Stiltzkin »

should be the latest :mrgreen:
QTS4.2.0 Build 1023
( 2015/10/24 )


[Bug Fixes]

- Fixed an issue where administrator group users could not access Download Station after updating to 4.2.0.
- Fixed an issue where users could not upload files when sharing folders and sharing transcoded videos are enabled.
- Fixed an issue where the wizard for creating RTRR backup jobs that backup to remote Windows via CIFS/SMB would fail during testing.
- Access rights will no longer be reset to default when unplugging and then plugging in a USB storage device.
- Fixed an issue where the refresh icon keeps running on the Percent Used column after creating an iSCSI LUN.
- Fixed an issue where after installing the app Domotz the Storage Manager Volume-LUN status is always showing the loading icon.
- Fixed an issue where a Thin Volume would occasionally report that it is being formatted.
- The Epson AcuLaser MX14 printer now works for the TS-563.
- Fixed an issue where the NAS would freeze due to some apps being unable to check for external resources (such as external IP addresses).
- Fixed an issue where users could get stuck attempting to log in to QTS due to an incorrect settings file.
- Fixed an issue where users cannot enable trusted domains in the Network Service after upgrading to QTS 4.2.0.
- Improved the stability of Download Station when using Magnet Links to download files on ARM-based NAS models.

[Applicable NAS]

All models except TVS-x71.
https://www.qnap.com/i/en/releasenotes/ ... t_choose=2
NAS
[Main Server] QNAP TS-877 (QTS) w. 4tb [ 3x HGST Deskstar NAS & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1

Network
Qotom Pfsense|100mbps FTTH | Win11, Ryzen 5600X Desktop (1x2tb Crucial P50 Plus M.2 SSD, 1x 8tb seagate Ironwolf,1x 4tb HGST Ultrastar 7K4000)


Resources
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin
bnevis
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Re: Dashboard resource monitor not working

Post by bnevis »

Same here. TS-453 Pro, running firmware TS-X53_20151023-4.2.0, with 8G RAM upgrade (also with 8G Curcial kit -- 2x CT51264BF160B), Active/Backup port trunking on ports 1+2. Additionally, on System Status applet, System Information, Network Status, and Hardware Information pages have no data. Even tried manual firmware update procedure (http://wiki.qnap.com/wiki/Manually_Updating_Firmware) to no avail.

Update: I replaced the Crucial memory with Kingston KVR16LS11/4 and the problems went away. Only been running in this configuration for 5 minutes, so I can't attest to its long-term effects, but definitely better!
Last edited by bnevis on Mon Nov 09, 2015 7:39 am, edited 1 time in total.
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schumaku
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Re: Dashboard resource monitor not working

Post by schumaku »

QNAP kindly asks everyone with 3rd party memory showing these issues (being Dashboard, or System Status, or similar) to get in contact with the [url=htps://helpdesk.qnap.com/]QNAP customer service[/url] and be prepared for a remote access connection (ie. TeamViewer).
best1968
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Re: Dashboard resource monitor not working

Post by best1968 »

I was getting this issue on my TS-251 with the latest firmware (TS-X51_20151023-4.2.0) but it went away when I downgraded to
the previous version (TS-X51_20150925-4.2.0)
gabeyd
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Re: Dashboard resource monitor not working

Post by gabeyd »

I have the same problem, blank resource monitor, completely blank system status, system information, network status, hardware information. I have the same Crucial 4G x 2 kit CT2KIT51264BF160B / CT2CP51264BF160B.

This is on my TS-451, with firmware 4.2.0 build 1023. Was working before I upgraded from 4.1.4 (not sure which build).

I'm in touch with QNAP support, I'll report back if there is any resolution.
best1968
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Re: Dashboard resource monitor not working

Post by best1968 »

Link for previous firmware for TS-251 and TS-451: http://us1.qnap.com/Storage/TS-X51/TS-X ... -4.2.0.zip
best1968
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Re: Dashboard resource monitor not working

Post by best1968 »

Looks like the newest firmware (4.2.0 build 1118) fixes the issue for me - Dashboard seems fine now
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data1025
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Re: Dashboard resource monitor not working

Post by data1025 »

I upgraded from 1gb to 8gb and had the same issue with resource monitor, hardware tab, etc. The build 1118 resolved it.
hitman666
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Re: Dashboard resource monitor not working

Post by hitman666 »

This issue came back for me after upgrading my TS-231 to QTS 4.3.3.0174 :(
As a result of this I got the same issue also in Qmanager 2.4.2 running iOS 10.3.1 on my mobile device :cry:
Is this an already known issue?
Any suggestions or workarounds for this very annoying bug?
Zidar
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Re: Dashboard resource monitor not working

Post by Zidar »

Can verify that the CPU and Memory usage doesn't show up with firmware 4.3.3.0154 on my TS-831.
tizigman
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Re: Dashboard resource monitor not working

Post by tizigman »

Looks like this app crashed hard with update 4.3.3.0154 on TVS-471. Unable to get it working again. Anyone else having a similar issue?
Clive419
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Re: Dashboard resource monitor not working

Post by Clive419 »

Same issue on TS453 Pro at 4.3.3.0154.
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