UPS - Network UPS Slave not displaying UPS information

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ukadner
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UPS - Network UPS Slave not displaying UPS information

Post by ukadner »

Good afternoon everybody.

First of all I have to apologise for my bad English, I am a native German speaker.

The issue I am struggling with is related to the 'Network UPS slave' function. I recently moved the USB connected APC Back-UPS ES 700G from my old 1-bay QNAP TS-119 onto a new NAS. Having the new NAS configured as an Network UPS Server I was under the impression that the QNAP should recognise it. Unfortunately it doesn't.

Now here is what I have configured on the QNAP:

Control Panel -> External Device -> UPS

- 'Network UPS Slave' ticked
- 'IP address of Network UPS Server' set to 192.168.1.3 (aka the IP address of the new NAS)
- 'Turn off the server after AC power fails for minute(s):' set to 5 minutes (should not have any impact here)

UPS Information remains empty, even after a reboot of the TS-119.

I also checked via SSH if I could reach the remote UPS server, which I can:

ukadner@qnap-uk /]$ upsc ups@192.168.1.3
battery.charge: 100
battery.charge.low: 10
battery.charge.warning: 50
battery.date: not set
battery.mfr.date: 2018/06/14
battery.runtime: 945
battery.runtime.low: 120
battery.type: PbAc
battery.voltage: 13.6
battery.voltage.nominal: 12.0
device.mfr: APC
device.model: Back-UPS ES 700G
device.serial: 5B1246T03221
device.type: ups
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 5
driver.parameter.port: auto
driver.version: DSM6-2-2-24922-broadwell-fmp-repack-24922-190507
driver.version.data: APC HID 0.95
driver.version.internal: 0.38
input.sensitivity: medium
input.transfer.high: 266
input.transfer.low: 180
input.transfer.reason: input voltage out of range
input.voltage: 244.0
input.voltage.nominal: 230
ups.beeper.status: disabled
ups.delay.shutdown: 20
ups.firmware: 871.O2 .I
ups.firmware.aux: O2
ups.load: 38
ups.mfr: APC
ups.mfr.date: 2012/11/14
ups.model: Back-UPS ES 700G
ups.productid: 0002
ups.serial: 5B1246T03221
ups.status: OL
ups.timer.reboot: 0
ups.timer.shutdown: -1
ups.vendorid: 051d


The above didn't work from the very beginning. I had to tweak the UPS config a little bit.

The interesting thing was the original MONITOR entry in /etc/config/ups/upsmon.conf:

MONITOR qnapups@192.168.1.3 1 admin 123456 slave

which produced an error like that one:

[ukadner@qnap-uk ups]$ upsc qnapups@192.168.1.3
Error: Unknown UPS


I manually changed this to MONITOR ups@192.168.1.3 1 admin 123456 slave. However, regardless of which 'UPS Name' I use in the MONITOR string the QNAP is neither displaying the appropriate UPS information in the GUI nor does it recognise any power failures/UPS status changes.

May I kindly ask if someone has had similar issues and if there is a solution for this? I really like to keep that old TS-119, but I have to get the UPS thing working over the network.

Cheers. Uwe.
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dolbyman
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Re: UPS - Network UPS Slave not displaying UPS information

Post by dolbyman »

I have it the other way around

419p+ ups server (qts 4.2.0)
951x ups slave (qts 4.4.1)

all configured via gui

works like a charm (with ups info shown on 951x)


========

I have another system setup with

951x (server)
dell esxi box (slave via nut tools)

also works great (needs some config via shell)
ukadner
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Re: UPS - Network UPS Slave not displaying UPS information

Post by ukadner »

Using the TS-119 as the UPS Network Server is (unfortunately) not an option. It has to be the client/slave.

Thanks for replying.

Cheers. Uwe.
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dolbyman
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Re: UPS - Network UPS Slave not displaying UPS information

Post by dolbyman »

as said I have also used newer cat2 devices as ups server without problems

can you show the gui config of both server and slave ?
ukadner
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Re: UPS - Network UPS Slave not displaying UPS information

Post by ukadner »

Here you go:

Slave & Server screenshots:
ups-slave.png
ups-server-1.png
ups-server-2.png
Note:
192.168.1.3 is the UPS server IP
192.168.1.4 is permitted on the server and is the IP address of the TS-119

Cheers. Uwe.
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dolbyman
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Re: UPS - Network UPS Slave not displaying UPS information

Post by dolbyman »

what model is the server?

it says disk station devices..
ukadner
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Re: UPS - Network UPS Slave not displaying UPS information

Post by ukadner »

It is a Synology DS-718+.

Cheers. Uwe.
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dolbyman
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Re: UPS - Network UPS Slave not displaying UPS information

Post by dolbyman »

ah ok .. never had one ..no idea if those are compatible (if they use nut ..they should)
ukadner
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Re: UPS - Network UPS Slave not displaying UPS information

Post by ukadner »

At least I can read the UPS data from the server using the CLI (SSH) on the slave (please see my original post).

Cheers. Uwe.
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Toxic17
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Re: UPS - Network UPS Slave not displaying UPS information

Post by Toxic17 »

I have APC Back-UPS ES 700G connected to my TS-473 as a network UPS Master , it feeds both my TS-121 and TVS-463 (slaves) without any issue, using QTS 4.3.6

have you tried one of the QNAPs as a Master instead and the Synology as a slave?
Regards Simon

Qnap Downloads
MyQNap.Org Repository
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NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
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dolbyman
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Re: UPS - Network UPS Slave not displaying UPS information

Post by dolbyman »

Toxic17 wrote: Tue Aug 27, 2019 12:59 am have you tried one of the QNAPs as a Master instead and the Synology as a slave?
OP said that that is (apparently) not feasible

ukadner wrote: Mon Aug 26, 2019 9:38 pm Using the TS-119 as the UPS Network Server is (unfortunately) not an option. It has to be the client/slave.

Thanks for replying.

Cheers. Uwe.
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Toxic17
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Re: UPS - Network UPS Slave not displaying UPS information

Post by Toxic17 »

OP could install Entware and use NUT from the entware package.

If the QNAP slave is not compatible with synology, yet it is compatible with other QNAPs. have we confirmed the issue is with QNAP?

ukadner, have you asked on the Synology forums to confirm the UPS master on whatever firmware it is on, is compatible with other NAS Vendors or is it synology specific? just a thought....

if you find out it is definitely a QNAP issue then raise a support ticket with QNAP directly to fix it.
Regards Simon

Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following


NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
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