I have a brand new TS-932PX with 4 brand new WD 4TB Red drives. Every minute I'm getting an error as below:
Hardware Status I/O Ports [Hardware Status] A SATA port issue has been detected. ATA: 7. Please contact QNAP technical support.
This is accompanied by a second error at the same time:
Failed to access the drive. Check the drive for errors.
Neither tells me which drive is the problem so I don't know where to start. I have drive bays 2-5 populated, but previously had drive 1 populated with a drive that was dying. Is it possible the first drive is the problem?
SATA Port Issue
- dolbyman
- Guru
- Posts: 35035
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: SATA Port Issue
could be..did you contact qnap support ?
if you have a brand new NAS ..you should aim for a swap then ..not deal with support at all (check with your reseller)
if you have a brand new NAS ..you should aim for a swap then ..not deal with support at all (check with your reseller)
-
- New here
- Posts: 6
- Joined: Sun Jul 25, 2021 4:49 am
Re: SATA Port Issue
I got it through Amazon. I've tried contacting support, but no response and I did submit a help request as well. Are they closed on Saturday and Sunday?
- dolbyman
- Guru
- Posts: 35035
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: SATA Port Issue
yes..I think nobody is there on weekends
just get it swapped by amazon..easy peasy
just get it swapped by amazon..easy peasy
-
- New here
- Posts: 6
- Joined: Sun Jul 25, 2021 4:49 am
Re: SATA Port Issue
I can try, but Amazon says they're out now. I'll try support again on Monday. If I can free up a drive to go in the empty slot then I'll put one in and see if the problem is fixed.
-
- New here
- Posts: 6
- Joined: Sun Jul 25, 2021 4:49 am
Re: SATA Port Issue
I just saw a note not to set it up next to your router. It's right next to mine. I'll move it tomorrow.
- dolbyman
- Guru
- Posts: 35035
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: SATA Port Issue
no idea how router proximity would have any effect on your sata port
-
- New here
- Posts: 6
- Joined: Sun Jul 25, 2021 4:49 am
Re: SATA Port Issue
The review said it could cause random errors due to EMI interference.
- dolbyman
- Guru
- Posts: 35035
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: SATA Port Issue
well...I wouldnt put it past QNAP to build their devices badly shielded..but normally stuff is tested for these amounts of rf
oh well..try it out
oh well..try it out
-
- New here
- Posts: 6
- Joined: Sun Jul 25, 2021 4:49 am
Re: SATA Port Issue
This is really weird. I rotated my wifi router before going to bed last night and since then there have been no more SATA Port Issues.