QNAP JBOD manager detects as USB 2.0 (even though it is USB 3.0)

[saphix]

Hello all,

I am setting up a new QNAP drive storage and ran into a problem.
All the drives are in (everything green LED) and the QNAP (TL-D800C) powers on correctly. I have the device connected to my computer via the supplied USB type-C cable to a USB type-A port on my tower PC.
I have checked the spec sheet of the computers supplier and have confirmed that the QNAP is connected to the correct usb 3 ports. However, when i check the QNAP JBOD manager it says that "the device is connected to an unsupported USB 2.0 port. Connect to device with a USB3.0 or USB3.1 port.".
I am currently running linux on the PC (ubuntu 20.04).
Some additional information:

lsusb without QNAP plugged in:

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Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0d62:4141 Darfon Electronics Corp. HP 320M USB Optical Mouse
Bus 001 Device 002: ID 04f2:3f41 Chicony Electronics Co., Ltd HP Wired Desktop 320K Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

lsusb with QNAP plugged in:

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Bus 002 Device 009: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 010: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 011: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 012: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 004: ID 1c04:0018 QNAP System Inc. 
Bus 002 Device 005: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 006: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 008: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 007: ID 174c:55aa ASMedia Technology Inc. Name: ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 002 Device 003: ID 1c04:0018 QNAP System Inc. 
Bus 002 Device 002: ID 1c04:0018 QNAP System Inc. USB3.1 Hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 008: ID 1c04:0610 QNAP System Inc. 
Bus 001 Device 007: ID 1c04:0610 QNAP System Inc. 
Bus 001 Device 006: ID 04d8:000a Microchip Technology, Inc. CDC RS-232 Emulation Demo
Bus 001 Device 005: ID 1c04:0018 QNAP System Inc. USB2.1 Hub
Bus 001 Device 004: ID 0d62:4141 Darfon Electronics Corp. HP 320M USB Optical Mouse
Bus 001 Device 002: ID 04f2:3f41 Chicony Electronics Co., Ltd HP Wired Desktop 320K Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Everything on the distro side should be updated and upgraded. It seems that the disks are detected fine on the PC side and maybe it is even detected as USB 3.0 according to lsusb?
I am not sure exactly how I should solve this. Any help is appreciated!

Thanks

[OneCD]

Hi and welcome to the forum.

lsusb with QNAP plugged in:

Can you please connect the TL-D800C and run 'lsusb' in tree mode? This will display the port and connected device speeds:

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lsusb -t

[OmniiOMEGA]

Any update here as we too are experiencing the same issue for Windows 10 and QNAP JBOD manager doesn't read the TL-R1200C-RP

[john2069]

I'm thinking of buying a TL-D800C. Was this issue ever resolved?

[mediterrano]

I have the same problem,
when I connect TL-D800C with the supplied cable to a Type-C USB 3.2 port (or a Type-C Thunderbolt port) I get this same error.
If I however connect it with the other supplied cable to a Type-A USB 3.2. port, everything works.
I am on Win 11 with all updates installed. I use ROG Maximus Hero Z690 board.