QSync clients disconnecting

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zmaj!
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QSync clients disconnecting

Post by zmaj! » Sun Mar 28, 2021 7:13 pm

After updating Qsync to 4.3.0.4, clients (all on Win10) cant connect to server. Tried with different versions of clients (4.5, 5.0 and 5.1) - same issue.

Removed NAS from client, readded it with success but still it cant connect & sync.

Running Qsync on TS251. Tried rebooting clients, qsync service and qnap - still the same.

Any hints?

stuartmw12
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Joined: Sun Dec 08, 2019 4:39 am

Re: QSync clients disconnecting

Post by stuartmw12 » Sun Mar 28, 2021 10:37 pm

I'm having the same issue on my TS-251+. Running version 4.5.2 1594. QSync on Win 10 at first connects then immediately disconnects. When I try a connection test it fails yet it does see the folders on the NAS!!

stuartmw12
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Re: QSync clients disconnecting

Post by stuartmw12 » Mon Mar 29, 2021 1:41 am

Well I fixed mine. I went into the APP section and disabled Qsync then re-enabled it and now it works!!

winnertaco
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Re: QSync clients disconnecting

Post by winnertaco » Thu Apr 08, 2021 3:04 pm

Qnap 569PRO firmware 4.3.4.1632
My qsync 3.0.3.01 stop working. all client disconnected and when i try to reconnect i receive a message: wrong user name and password

Tried to reset all password and recheck all setting in Qsync, it's ok but not working!
Tried with different versions of clients (4.5, 5.0 and 5.1) same issue

Client mix windows 10 and windows 8

archimede333
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Joined: Wed Sep 21, 2011 11:11 pm

Re: QSync clients disconnecting

Post by archimede333 » Fri Apr 09, 2021 4:18 am

winnertaco wrote:
Thu Apr 08, 2021 3:04 pm
Qnap 569PRO firmware 4.3.4.1632
My qsync 3.0.3.01 stop working. all client disconnected and when i try to reconnect i receive a message: wrong user name and password

Tried to reset all password and recheck all setting in Qsync, it's ok but not working!
Tried with different versions of clients (4.5, 5.0 and 5.1) same issue

Client mix windows 10 and windows 8
Same issue with my TS-869 :S

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PJGM
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Joined: Mon Aug 08, 2011 8:49 pm
Location: Portugal

Re: QSync clients disconnecting

Post by PJGM » Sat Apr 10, 2021 4:54 am

winnertaco wrote:
Thu Apr 08, 2021 3:04 pm
Qnap 569PRO firmware 4.3.4.1632
My qsync 3.0.3.01 stop working. all client disconnected and when i try to reconnect i receive a message: wrong user name and password

Tried to reset all password and recheck all setting in Qsync, it's ok but not working!
Tried with different versions of clients (4.5, 5.0 and 5.1) same issue

Client mix windows 10 and windows 8
Hi All,

Same here...

After downgrade to previous firmware it's working again.

Waiting for a fix to this.

All the best

pjgm
QNAP TS-239Pro II+ w/ 2 x WD 3TB Red WD30EFRX in JBOD |FW: 4.2.6
QNAP TS-469Pro w/ 4 x WD 4TB Red WD40EFRX in RAID 5 |FW: 4.3.4.1129

winnertaco
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Joined: Fri Oct 30, 2020 8:34 pm

Re: QSync clients disconnecting

Post by winnertaco » Sat Apr 10, 2021 1:55 pm

it's a big problem!!! we hope qnap will fix it soon

CasperBE
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Joined: Sat Jun 16, 2012 4:18 pm

Re: QSync clients disconnecting

Post by CasperBE » Sat Apr 10, 2021 8:14 pm

Same problem here since the update to QTS 4.3.4.1632 build 20210324

Incorrect username or password while trying to connect to Qsync

I've tried with disabling and re-enabling Qsync Central, and also with rebooting my QNAP NAS, both without success.

Can we expect a fix for this soon QNAP?

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spile
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Joined: Tue May 24, 2016 12:13 am

Re: QSync clients disconnecting

Post by spile » Sun Apr 11, 2021 2:47 pm

Have you opened a call?

winnertaco
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Joined: Fri Oct 30, 2020 8:34 pm

Re: QSync clients disconnecting

Post by winnertaco » Mon Apr 12, 2021 8:19 pm

Yes now i open a new case of study into qnap assistance!

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