Smartshare shared links dissapearing from filestation

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juanpablocerro
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Smartshare shared links dissapearing from filestation

Post by juanpablocerro »

Hi, I recently update my qnap system. Since that moment every single link that I create in filestation using smartshare dissapears after one day later. It only works for one day even when perpetual validity option is enabled. Could you help me whit this problem? Is there a way to go back to the old version? Do you know any other way to fix this problem? Thanks for your help. It's my first post.
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dolbyman
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Location: Vancouver BC , Canada

Re: Smartshare shared links dissapearing from filestation

Post by dolbyman »

Please stop exposing your NAS asap..I know it does not help with the issue at hand, but will save you from tears

viewtopic.php?f=45&t=164797
neutrogena
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Re: Smartshare shared links dissapearing from filestation

Post by neutrogena »

I have the same issue - share links dissapear after one day. What's the solution?
I use NAS for commercial use and our clients are angry, they don't have access to their projects.
FSC830
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Re: Smartshare shared links dissapearing from filestation

Post by FSC830 »

neutrogena wrote: Wed Oct 12, 2022 5:10 pm ...
I use NAS for commercial use and our clients are angry, they don't have access to their projects.
I hope you and your customer are using a VPN for connecting!
If not, I guess they would be more angry when their project data is encrypted and they need to pay some 1.000 bucks for a decryption!

See link about Deadbolt information in my signature!

Stop such nonsens (sharing by links) asap and use a secure connection type!

Regards
neutrogena
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Re: Smartshare shared links dissapearing from filestation

Post by neutrogena »

Okey, I understand that there is something like Deadbolt, but it's not the question. I make backup on two external discs and this is not the issue either.

Should I understand that the qnap software/firmware disables link-sharing for security reasons?!? [I am not advanced user, I try to understand what's going on]
FSC830
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Re: Smartshare shared links dissapearing from filestation

Post by FSC830 »

No, QNAP doesnt disable links.
Seems, that there is an issue for some models(?), at my TS-473A with 5.0.1.2173 all works fine, but in German user forum some people also reporting "disappearing" links.
Best is to create a ticket at QNAP support.

Regards
Last edited by FSC830 on Thu Oct 13, 2022 3:15 pm, edited 1 time in total.
neutrogena
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Re: Smartshare shared links dissapearing from filestation

Post by neutrogena »

Many thanks for reply and information. I have just created the ticket at QNAP support. If I get any help/tip, I will let you know here later.
neutrogena
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Re: Smartshare shared links dissapearing from filestation

Post by neutrogena »

I have just got the information from QNAP that the problem will be fixed with a new firmare update - in my case (TS-130 model), it will be new FW 5.0.1.2183.
nembo097
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Joined: Thu Oct 20, 2022 1:35 pm

Re: Smartshare shared links dissapearing from filestation

Post by nembo097 »

Has anyone tried to downdrade firmare 5.0.1.2145 ?
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