Unable to access NAS as guest following firmware update to v4.3.6.0979
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Unable to access NAS as guest following firmware update to v4.3.6.0979
Hello,
I have a TVS-871 and decided to update the firmware to version: 4.3.6.0979 today (previous firmware was from November 2018). Following the update, I'm no longer able to access the NAS from any of my Windows 10 machines without a prompt to enter network credentials. My Android phone also fails to access the NAS.
The NAS is setup as a stand-alone workgroup server (no domain) on my personal network. Previously, I was able to click the name of the NAS under the network heading in File Explorer and access the shares without issue (without the need to authenticate). I don't want to add users to the NAS as I frequently access it from devices (PCs, MACs, phones, tablets) on a temporary basis. I would just like it to work as it did before this update.
Here are some things I've tried:
- Confirmed that "Allow all connections" is enabled under Security
- Checked the share permissions and "Guest Access Right" is set to Full access.
- Tried giving RW access to the everyone group.
- Checked SMB level. Highest level is 3 and lowest level is 1 currently
- Pressed the reset button on the back of the NAS for 3 seconds (1 beep) and reconfigured as needed.
- Tried from another PC that was definitely working prior to the firmware update and the results are the same (request for network credentials).
- Confirmed "restrict anonymous users from accessing SMB shared folders" is set to "Disabled, anyone can view the shared folder list. Guest account can access folders with permission."
- Have unchecked/re-checked "Disable and hide multimedia functions"
- Confirmed that I don't have any stored usernames/passwords for the NAS in Windows credential manager.
- Confirmed that "Microsoft host network access" is not set for the shares
- Advanced Folder Permissions and Windows ACL Support are both disabled.
- Downgraded to firmware 4.3.6.0959
I'm at a loss as to what the newer firmware changed. Any assistance is greatly appreciated.
Thank you!
I have a TVS-871 and decided to update the firmware to version: 4.3.6.0979 today (previous firmware was from November 2018). Following the update, I'm no longer able to access the NAS from any of my Windows 10 machines without a prompt to enter network credentials. My Android phone also fails to access the NAS.
The NAS is setup as a stand-alone workgroup server (no domain) on my personal network. Previously, I was able to click the name of the NAS under the network heading in File Explorer and access the shares without issue (without the need to authenticate). I don't want to add users to the NAS as I frequently access it from devices (PCs, MACs, phones, tablets) on a temporary basis. I would just like it to work as it did before this update.
Here are some things I've tried:
- Confirmed that "Allow all connections" is enabled under Security
- Checked the share permissions and "Guest Access Right" is set to Full access.
- Tried giving RW access to the everyone group.
- Checked SMB level. Highest level is 3 and lowest level is 1 currently
- Pressed the reset button on the back of the NAS for 3 seconds (1 beep) and reconfigured as needed.
- Tried from another PC that was definitely working prior to the firmware update and the results are the same (request for network credentials).
- Confirmed "restrict anonymous users from accessing SMB shared folders" is set to "Disabled, anyone can view the shared folder list. Guest account can access folders with permission."
- Have unchecked/re-checked "Disable and hide multimedia functions"
- Confirmed that I don't have any stored usernames/passwords for the NAS in Windows credential manager.
- Confirmed that "Microsoft host network access" is not set for the shares
- Advanced Folder Permissions and Windows ACL Support are both disabled.
- Downgraded to firmware 4.3.6.0959
I'm at a loss as to what the newer firmware changed. Any assistance is greatly appreciated.
Thank you!
Last edited by drivie on Tue Jun 25, 2019 11:15 am, edited 3 times in total.
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Re: Unable to access NAS following firmware update
I have the identical issue, should I recall to the previous version?
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Re: Unable to access NAS following firmware update
I considered that but my previous firmware was from November 2018 as I wasn't keeping it up-to-date as diligently as I probably should have.
If you upgraded from a slightly earlier version, it would seems like going back one or two versions might make sense. If that works, please let me know.
Thanks!
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Re: Unable to access NAS following firmware update
Rolling back to 4.3.6.0959
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Re: Unable to access NAS following firmware update
Guest login works again. QNAP software engineers seem to have been a very initiative to invent the wheel again
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Re: Unable to access NAS following firmware update
I have exactly the same issue but rolling back firmware hasn’t helped - still no Guest access!
I’ve rolled back to all available firmware downloads to no avail, now opened a support case with QNAP etc.
I have a TS-1263U and TS-1263U-RP both with the same issue at current!
I’ve rolled back to all available firmware downloads to no avail, now opened a support case with QNAP etc.
I have a TS-1263U and TS-1263U-RP both with the same issue at current!
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Re: Unable to access NAS following firmware update
Please let me know what you learn from QNAP support regarding this issue. I'm thinking about trying a roll back to older firmware but don't want to waste the time and potentially cause additional issues if it's not the answer.ButlerSAB49 wrote: ↑Tue Jun 25, 2019 7:10 am I have exactly the same issue but rolling back firmware hasn’t helped - still no Guest access!
I’ve rolled back to all available firmware downloads to no avail, now opened a support case with QNAP etc.
I have a TS-1263U and TS-1263U-RP both with the same issue at current!
Thank you!
Last edited by drivie on Thu Jul 04, 2019 11:39 pm, edited 2 times in total.
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Re: Unable to access NAS as guest following firmware update to v4.3.6.0979
I've updated the title of the thread to better reflect the issues we're experiencing under the latest firmware.
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Re: Unable to access NAS as guest following firmware update to v4.3.6.0979
I too have the same problem after upgrading to 4.3.6.0979, however downgrading to 4.3.6.0959 has not fixed the issue. Darn.........
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Re: Unable to access NAS as guest following firmware update to v4.3.6.0979
The manual says:
The NAS has created the following users by default:
• admin: The administrator "admin" has full access to system administration and all shared folders. It cannot be deleted.
• guest: This is a built-in user and will not be displayed on the "User Management" page. A guest does not belong to any user group. The login password is "guest".
• anonymous: This is a built-in user and will not be shown on the "User Management" page. When you connect to the server by FTP, you can use this name to login.
However trying to access the NAS with the username and password of guest fails. Only the admin user seems to work.
The NAS has created the following users by default:
• admin: The administrator "admin" has full access to system administration and all shared folders. It cannot be deleted.
• guest: This is a built-in user and will not be displayed on the "User Management" page. A guest does not belong to any user group. The login password is "guest".
• anonymous: This is a built-in user and will not be shown on the "User Management" page. When you connect to the server by FTP, you can use this name to login.
However trying to access the NAS with the username and password of guest fails. Only the admin user seems to work.
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Re: Unable to access NAS as guest following firmware update to v4.3.6.0979
Thanks for pointing that out. I suspect QNAP somehow either messed with or disabled this hidden guest account in one of the recent firmware updates. Hopefully it's an accident and they get it working again soon.gregeeh wrote: ↑Tue Jun 25, 2019 11:25 am The manual says:
The NAS has created the following users by default:
• admin: The administrator "admin" has full access to system administration and all shared folders. It cannot be deleted.
• guest: This is a built-in user and will not be displayed on the "User Management" page. A guest does not belong to any user group. The login password is "guest".
• anonymous: This is a built-in user and will not be shown on the "User Management" page. When you connect to the server by FTP, you can use this name to login.
However trying to access the NAS with the username and password of guest fails. Only the admin user seems to work.
It certainly would be nice if there was an area in the GUI where you could enable/disable the hidden guest and anonymous accounts for those that either want additional security or don't need that level of security. This in lieu of having to enable or deny guest access for each folder.
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Re: Unable to access NAS as guest following firmware update to v4.3.6.0979
QNAP Support responded to me today as per the attached... Unfortunately what they've advised does not seem to work either so I've responded again and awaiting another response!
Worth a try for you guys - let me know if it does happen to work for you... The setting they mentioned on my QNAPs was set to "Disabled" but the wording of the "Disabled" option sounds correct for what I want anyway... Will keep you posted!
Worth a try for you guys - let me know if it does happen to work for you... The setting they mentioned on my QNAPs was set to "Disabled" but the wording of the "Disabled" option sounds correct for what I want anyway... Will keep you posted!
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Re: Unable to access NAS as guest following firmware update to v4.3.6.0979
mine was always set to Disabled - checked it multiple times.
double/triple/quadruple checked guest settings on shared folders - full rights enabled.
plus all of it worked before upgrade. in my case it was very plain - worked immediately before upgrade, has not worked since.
downgrading to 4.3.6.0959 has not fixed the issue
must be a setting somewhere. have been through Network, Shared Folders, and Users multiple times. everything I can change seems to be correct.
double/triple/quadruple checked guest settings on shared folders - full rights enabled.
plus all of it worked before upgrade. in my case it was very plain - worked immediately before upgrade, has not worked since.
downgrading to 4.3.6.0959 has not fixed the issue
must be a setting somewhere. have been through Network, Shared Folders, and Users multiple times. everything I can change seems to be correct.
Last edited by megaabite on Wed Jun 26, 2019 12:33 am, edited 1 time in total.