TVS-882T: Thunderbolt networking is broken on Windows 10 Pro 1903

FTP Server, File Server, DDNS, SAMBA, AFP, NFS
Post Reply
matchframe
New here
Posts: 4
Joined: Thu Aug 29, 2019 7:02 pm

TVS-882T: Thunderbolt networking is broken on Windows 10 Pro 1903

Post by matchframe » Thu Aug 29, 2019 7:38 pm

I'm having an issue where I cannot copy or write in general on a shared location using thunderbolt networking on TVS-882T.
I can read successfully using high speeds (>400MB/s) but writing or pasting a file almost make explorer to crash.
It shows the paste dialog and does nothing at all. I have to click on cancel to be able to use the NAS again after 4 minutes or disable the thunderbolt networking adapter and re-enable it.
This happened after updating to Windows 10 Pro 1903 (May 2019 Update) from 1809.
My NAS has no problem at all if I use the normal gigabit networking but I need the high speed of thunderbolt.
I've tried literally everything.
From updating drivers to downgrading my NAS firmware to see if that helps.

My Computer Specs are:

NAS: TVS-882T (Over Thunderbolt 2)
Firmware: 4.3.6.0993 (Also tested on 4.3.6.0895 and 4.4.1.1031 PB4)
OS: Windows 10 Pro 1903 (May 2019 Update)
Motherboard: Gigabyte Designare X299 (With TB3)
Cable: I'm using a Thunderbolt 2 cable with a TB2 to TB3 adapter from Apple.
I'm on latest motherboard BIOS (F4), and also on latest Thunderbolt Drivers (1.41.645.0) from Intel's website.
I've also tried with the motherboard provided drivers (older version) without success.

Again, this only happened after updating Windows. It worked perfectly well before. So I guess it's firmware related issue.

Could you please assist me to help solve this issue? It is very important to use the high speed provided by Thunderbolt Networking as we use it for video storage in our video editing workflow.

I've also opened a ticket with QNAP support.

Thanks,
Angelos Michalopoulos

matchframe
New here
Posts: 4
Joined: Thu Aug 29, 2019 7:02 pm

Re: TVS-882T: Thunderbolt networking is broken on Windows 10 Pro 1903

Post by matchframe » Thu Aug 29, 2019 7:53 pm

I forgot to mention that I also use a Promise Pegasus2 R6 SCSI raid box over thunderbolt 2 with no issues at all.

Also, Googling my issue I found other users having the same issue
https://superuser.com/questions/1452466 ... ok/1458395

matchframe
New here
Posts: 4
Joined: Thu Aug 29, 2019 7:02 pm

Re: TVS-882T: Thunderbolt networking is broken on Windows 10 Pro 1903

Post by matchframe » Fri Aug 30, 2019 9:25 pm

Here is a video demonstrating my issue.
https://client.matchframe.gr:2000/share ... pen=normal

My first try is to read/write to a mapped drive (X:) (qnap share folder) over thunderbolt networking (20.0.0.2).
My second try is to read/write to a mapped drive (Q:) (same qnap share folder) over gigabit networking which works fine.

Bob Zelin
Been there, done that
Posts: 580
Joined: Mon Nov 21, 2016 12:55 am
Location: Orlando, FL.
Contact:

Re: TVS-882T: Thunderbolt networking is broken on Windows 10 Pro 1903

Post by Bob Zelin » Tue Sep 03, 2019 5:55 am

Hi -
purchase a QNAP QXG-10G1T for your wonderful Gigabyte X299 motherboard. It's $89.
You will get great results. You connect between your 10G port on your Gigabyte with the QXG-10G1T and the built in 10G ports
on the TVS-882T, and you will get crazy fast speeds.

So - why does this not work with your Thunderbolt connection - I DONT CARE. I am telling you the way to fix this for $89 with 10G ethernet and a cheap Cat 6 cable.

Bob Zelin
Bob Zelin / Rescue 1, Inc.
http://www.bobzelin.com

matchframe
New here
Posts: 4
Joined: Thu Aug 29, 2019 7:02 pm

Re: TVS-882T: Thunderbolt networking is broken on Windows 10 Pro 1903

Post by matchframe » Tue Sep 03, 2019 10:24 pm

Bob Zelin wrote:
Tue Sep 03, 2019 5:55 am
Hi -
purchase a QNAP QXG-10G1T for your wonderful Gigabyte X299 motherboard. It's $89.
You will get great results. You connect between your 10G port on your Gigabyte with the QXG-10G1T and the built in 10G ports
on the TVS-882T, and you will get crazy fast speeds.

So - why does this not work with your Thunderbolt connection - I DONT CARE. I am telling you the way to fix this for $89 with 10G ethernet and a cheap Cat 6 cable.

Bob Zelin
Bob, You are joking, right?

Bob Zelin
Been there, done that
Posts: 580
Joined: Mon Nov 21, 2016 12:55 am
Location: Orlando, FL.
Contact:

Re: TVS-882T: Thunderbolt networking is broken on Windows 10 Pro 1903

Post by Bob Zelin » Wed Sep 04, 2019 8:24 am

I bet that Angelos Michalopoulos knows Nikos Papadopoulo

Bob Zelin
Bob Zelin / Rescue 1, Inc.
http://www.bobzelin.com

Post Reply

Return to “File Sharing”