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QSync clients disconnecting

Posted: Sun Mar 28, 2021 7:13 pm
by zmaj!
After updating Qsync to 4.3.0.4, clients (all on Win10) cant connect to server. Tried with different versions of clients (4.5, 5.0 and 5.1) - same issue.

Removed NAS from client, readded it with success but still it cant connect & sync.

Running Qsync on TS251. Tried rebooting clients, qsync service and qnap - still the same.

Any hints?

Re: QSync clients disconnecting

Posted: Sun Mar 28, 2021 10:37 pm
by stuartmw12
I'm having the same issue on my TS-251+. Running version 4.5.2 1594. QSync on Win 10 at first connects then immediately disconnects. When I try a connection test it fails yet it does see the folders on the NAS!!

Re: QSync clients disconnecting

Posted: Mon Mar 29, 2021 1:41 am
by stuartmw12
Well I fixed mine. I went into the APP section and disabled Qsync then re-enabled it and now it works!!

Re: QSync clients disconnecting

Posted: Thu Apr 08, 2021 3:04 pm
by winnertaco
Qnap 569PRO firmware 4.3.4.1632
My qsync 3.0.3.01 stop working. all client disconnected and when i try to reconnect i receive a message: wrong user name and password

Tried to reset all password and recheck all setting in Qsync, it's ok but not working!
Tried with different versions of clients (4.5, 5.0 and 5.1) same issue

Client mix windows 10 and windows 8

Re: QSync clients disconnecting

Posted: Fri Apr 09, 2021 4:18 am
by archimede333
winnertaco wrote:
Thu Apr 08, 2021 3:04 pm
Qnap 569PRO firmware 4.3.4.1632
My qsync 3.0.3.01 stop working. all client disconnected and when i try to reconnect i receive a message: wrong user name and password

Tried to reset all password and recheck all setting in Qsync, it's ok but not working!
Tried with different versions of clients (4.5, 5.0 and 5.1) same issue

Client mix windows 10 and windows 8
Same issue with my TS-869 :S

Re: QSync clients disconnecting

Posted: Sat Apr 10, 2021 4:54 am
by PJGM
winnertaco wrote:
Thu Apr 08, 2021 3:04 pm
Qnap 569PRO firmware 4.3.4.1632
My qsync 3.0.3.01 stop working. all client disconnected and when i try to reconnect i receive a message: wrong user name and password

Tried to reset all password and recheck all setting in Qsync, it's ok but not working!
Tried with different versions of clients (4.5, 5.0 and 5.1) same issue

Client mix windows 10 and windows 8
Hi All,

Same here...

After downgrade to previous firmware it's working again.

Waiting for a fix to this.

All the best

pjgm

Re: QSync clients disconnecting

Posted: Sat Apr 10, 2021 1:55 pm
by winnertaco
it's a big problem!!! we hope qnap will fix it soon

Re: QSync clients disconnecting

Posted: Sat Apr 10, 2021 8:14 pm
by CasperBE
Same problem here since the update to QTS 4.3.4.1632 build 20210324

Incorrect username or password while trying to connect to Qsync

I've tried with disabling and re-enabling Qsync Central, and also with rebooting my QNAP NAS, both without success.

Can we expect a fix for this soon QNAP?

Re: QSync clients disconnecting

Posted: Sun Apr 11, 2021 2:47 pm
by spile
Have you opened a call?

Re: QSync clients disconnecting

Posted: Mon Apr 12, 2021 8:19 pm
by winnertaco
Yes now i open a new case of study into qnap assistance!

Re: QSync clients disconnecting

Posted: Wed Apr 14, 2021 6:30 pm
by smithnb
Same issue here with a TS-269Pro after upgrade to firmware 4.3.4.1632 Build 20210324 and Qsync Central 3.0.3.01
Client on Win 10 connects no problem to my TS-219P II running Qsync Central 3.0.2.01
Did all the other checks - stop, start, reinstall Qsync, created a new user, changed password etc.
Raised a support ticket on the issue

Re: QSync clients disconnecting

Posted: Sat Apr 17, 2021 5:36 am
by med44
Same problem for me: bad paswword !!!
Qnap please fix this quick. :lol:

Re: QSync clients disconnecting

Posted: Sat Apr 17, 2021 5:56 am
by med44
I just get Qsync Central update to 3.0.3.2, restart my qsync app and it works !!!

My conf: Qnap TS269 Pro / Firmware 4.3.4.1632 Build 20210324

Re: QSync clients disconnecting

Posted: Thu Apr 22, 2021 5:14 pm
by real-napster
I've been having connection issues with Qsync on my MacBook running macOS Big Sur since the beginning.
We have a TS-832XU in use. I installed QSync on my MacBook and connected the QNAP via QID (with email address + password).

But now it happens that every day the QNAP loses the connection to the NAS(?) and the Qsync client then says "Connect...". Even if the client runs for a few minutes, nothing happens. Workaround for me currently: Edit connection, select mode "QID" and then enter username + password again and then the connection is there again.

i got macOS Big Sur with the latest QSync-Client.

But the problem has always existed, not just with the latest firmware version. Can someone help me there?