QVPRO Client Mac Crash

QVR Pro, QVR Pro Client, QVR Center and Surveillance Station
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glennmac
Starting out
Posts: 48
Joined: Mon Oct 22, 2018 2:56 pm

QVPRO Client Mac Crash

Post by glennmac » Tue Jan 29, 2019 7:59 am

I can duplicate this every time on two Macs, different MacOS versions. I have also tried this direct connected to the QNAP to eliminate the network. Anyone else seeing this?

Open QVRProClient on Mac.
Make any change such as change the name of the View--do NOT save
Quit without saving
You will see dialog asking if you want to save and endless spinning wheel.

No way out except to force quit.

Everything current as of 1/28/19.

P2WRTMR
Starting out
Posts: 47
Joined: Sat Feb 28, 2015 7:06 am

Re: QVPRO Client Mac Crash

Post by P2WRTMR » Mon Feb 04, 2019 10:00 am

I was on phone with support about another issue and QVR client crashed 3 times on my MBP i9 32gb. The tech just got quiet.

Okamm
Starting out
Posts: 14
Joined: Thu Jun 30, 2016 12:05 am

Re: QVPRO Client Mac Crash

Post by Okamm » Thu Feb 07, 2019 5:42 am

glennmac wrote:
Tue Jan 29, 2019 7:59 am
I can duplicate this every time on two Macs, different MacOS versions. I have also tried this direct connected to the QNAP to eliminate the network. Anyone else seeing this?

Open QVRProClient on Mac.
Make any change such as change the name of the View--do NOT save
Quit without saving
You will see dialog asking if you want to save and endless spinning wheel.

No way out except to force quit.

Everything current as of 1/28/19.
Yup, yesssir, me two, uh huh.... It just doesn’t work.

It ** and no one is more upset at the lack of a fix or stable (or even remotely stable) release than I.....
TVS 873 4.3.5 2 x m.2 1T Crucial SSD Cache(Raid1) , 8 x Seagate 10TB Ironwolf Drives -- media , -- QVR Pro Gold
and backing up to
TS451U 4x4 WD Red. 4.3.4
Luxul ABR 4400 Gigabit Router

Luxul AGS 1024 24 port Ethernet Switch

Luxul AMS 2616 POE Injector

Ruckus R700 AP

J2121
Getting the hang of things
Posts: 86
Joined: Sun Jun 10, 2018 10:54 pm

Re: QVPRO Client Mac Crash

Post by J2121 » Sat Feb 09, 2019 10:07 pm

I have had that crashing issue since I first set up my system last July. It was reported to tech support in multiple tickets and discussed in two "remote" sessions. I was sure there was an update around November/December that corrected this. Can't say for sure since my system died in early December and is currently at QNAP on a warranty repair.

If you're not already aware, there is a workaround. Make sure to "save" any changes before quitting. That avoids the dialog and the crash.

Okamm
Starting out
Posts: 14
Joined: Thu Jun 30, 2016 12:05 am

Re: QVPRO Client Mac Crash

Post by Okamm » Sun Feb 10, 2019 1:02 pm

J2121 wrote:
Sat Feb 09, 2019 10:07 pm


If you're not already aware, there is a workaround. Make sure to "save" any changes before quitting. That avoids the dialog and the crash.
What is the workaround?

If I may be so bold...
TVS 873 4.3.5 2 x m.2 1T Crucial SSD Cache(Raid1) , 8 x Seagate 10TB Ironwolf Drives -- media , -- QVR Pro Gold
and backing up to
TS451U 4x4 WD Red. 4.3.4
Luxul ABR 4400 Gigabit Router

Luxul AGS 1024 24 port Ethernet Switch

Luxul AMS 2616 POE Injector

Ruckus R700 AP

J2121
Getting the hang of things
Posts: 86
Joined: Sun Jun 10, 2018 10:54 pm

Re: QVPRO Client Mac Crash

Post by J2121 » Mon Feb 11, 2019 12:47 pm

The workaround is as noted in my post.

Before quitting QVRPro, save. Either Cmd-S or "Save" from the "File" menu. Then "Quit."

If you do that, you will not get the "save any changes" dialog. That will avoid the QVRPro crash that only happens when that dialog appears.

Okamm
Starting out
Posts: 14
Joined: Thu Jun 30, 2016 12:05 am

Re: QVPRO Client Mac Crash

Post by Okamm » Mon Feb 11, 2019 5:04 pm

sorry -- I somehow missed that you in fact already told us. Apologies and thank you..
TVS 873 4.3.5 2 x m.2 1T Crucial SSD Cache(Raid1) , 8 x Seagate 10TB Ironwolf Drives -- media , -- QVR Pro Gold
and backing up to
TS451U 4x4 WD Red. 4.3.4
Luxul ABR 4400 Gigabit Router

Luxul AGS 1024 24 port Ethernet Switch

Luxul AMS 2616 POE Injector

Ruckus R700 AP

J2121
Getting the hang of things
Posts: 86
Joined: Sun Jun 10, 2018 10:54 pm

Re: QVPRO Client Mac Crash

Post by J2121 » Tue Feb 12, 2019 3:29 am

Okamm wrote:
Mon Feb 11, 2019 5:04 pm
sorry -- I somehow missed that you in fact already told us. Apologies and thank you..
No worries and you are very welcome.

P2WRTMR
Starting out
Posts: 47
Joined: Sat Feb 28, 2015 7:06 am

Re: QVPRO Client Mac Crash

Post by P2WRTMR » Sat Feb 16, 2019 12:27 am

Interesting how QNAP comes in the forum and removes a link someone posted to a beta file, Yet, No mention of a fix or acknowledgement that QVR is useless.

glennmac
Starting out
Posts: 48
Joined: Mon Oct 22, 2018 2:56 pm

Re: QVPRO Client Mac Crash

Post by glennmac » Sat Mar 02, 2019 11:01 pm

QVR is not useless. It just has this issue. Save first. They have been good about following up with me to try to get all the details to try to solve the problem.

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