No audio recording with AMCREST IP4M-1051

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brightstar21
Starting out
Posts: 11
Joined: Mon Jan 08, 2018 4:55 am

No audio recording with AMCREST IP4M-1051

Post by brightstar21 » Wed Aug 14, 2019 3:23 pm

Hi,

I've AMCREST camera model IP4M-1051 which is configured with QNAP surveillance station.
Video is recorded properly, but the audio isn't.
I've checked the configuration at qnap side and I don't see any audio channel configuration or settings.

Am I missing something?

TIA,
Brights

QNAPAlanK
QNAP Staff
Posts: 103
Joined: Wed Sep 16, 2015 2:15 pm

Re: No audio recording with AMCREST IP4M-1051

Post by QNAPAlanK » Fri Aug 16, 2019 10:59 am

hi brightstar21

Please provide us your Surveillance Station version number.
Besides, could you submit a service ticket to us, and attach the ticket number to here.

Thanks

brightstar21
Starting out
Posts: 11
Joined: Mon Jan 08, 2018 4:55 am

Re: No audio recording with AMCREST IP4M-1051

Post by brightstar21 » Sun Aug 18, 2019 6:08 pm

Hi,

Thanks for the assistance.
The support ticket # is Q-201908-15970
Apologies for the confusion, I'm using QVR Pro version 1.2 .1.5 (2019/07/29)

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