Alarm recording stopped working on Cam1 (Cam2 is ok)

[kalehtim]

Hi All,

I have two cameras connected to SS and they have been working flawlessly for years. On Dec 27 2019 something happened as Camera1's alarm recording does not work anymore. Camera 2 is ok. Only manual recording seems to be working with Camera1. There are no error or warning messages in the surveillance events log that could could be of help. "Motion detected on camera 1" message just stopped appearing there. I have the latest FW and SS installed on QNAP (TS-231P).

I have another QNAP (quite old and slow) and I installed SS on it and configured the Camera1 there and alarm recording worked just fine - so the camera is ok. This is just so old and slow QNAP server that I cannot use it so I connected Cam1 back to the newer QNAP server and tried to reinstall and reconfigure SS but nothing has helped. It seems that uninstalling SS does not remove the settings files - the old settings reappear after reinstalling SS. Is there a manual way to remove SS and all related configuration files?

I have also deleted the camera configuration and reconfigured it but it did not help. Changing the playback path to a new folder did not help either.

Any ideas what to do next?

BR,

Kari

[storageman]

Why not try QVR Pro. 8 free licences?
No new development from Qnap with SS, so fixes may be long time coming.

[kalehtim]

That would require new HW so I prefer to try to e.g. reinstall SS if there is just a way to do a clean install without reinstalling the whole QNAP.

[mrshinsa]

Same thing happened to me.

I have 3 DLINK cameras, and just one dcs-5222l stopped alarm recording. I think around the same date as you.
I've factory reset, upgrade/downgraded the firmware on the dcs-5222l, and still nothing, so I'm thinking it's the SS app.
I'm wondering if there is any way to downgrade to a previous version?

[kalehtim]

Got it fixed today.

You just need to restore the NAS to factory default [Reinitialize NAS from Control Panel -> Backup/Restore] and reinstall and reconfigure everything

QNAP NAS will only be running surveillance station from now on. The total reset will be easier next time