Upgraded to new NAS, can i move my license i purchased?

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Upgraded to new NAS, can i move my license i purchased?

Post by rop » Thu Oct 22, 2015 11:31 pm

I just upgraded from a 219+ to a 412Mini, and had a license for e third camera on the 219+. Is it posible to move the license to the new QNAP? And if so how?

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Re: Upgraded to new NAS, can i move my license i purchased?

Post by AlastairStevenson » Fri Oct 23, 2015 5:51 am

Yes, it is possible, I have done this.
You need to deactivate the licence (SS 'Licence Management' menu), get the deactivation code, the original activation code, and submit a HelpDesk ticket requesting a transfer.
https://helpdesk.qnap.com/index.php?/Tickets/Submit
TS-431+ for storage and media and a bunch of IP cams under Surveillance Station. TVS-473 as files backup and QVR Pro.

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Re: Upgraded to new NAS, can i move my license i purchased?

Post by rop » Tue Oct 27, 2015 6:47 am

Deactivated my camera and submited my ticket last thursday, but no response yet... Any idea how long this can take? as there is no SLA on the ticket.


AlastairStevenson wrote:Yes, it is possible, I have done this.
You need to deactivate the licence (SS 'Licence Management' menu), get the deactivation code, the original activation code, and submit a HelpDesk ticket requesting a transfer.
https://helpdesk.qnap.com/index.php?/Tickets/Submit

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Re: Upgraded to new NAS, can i move my license i purchased?

Post by AlastairStevenson » Tue Oct 27, 2015 6:16 pm

Mine took quite a few days - I did have to chase the ticket a few times, it got assigned around a bit.
TS-431+ for storage and media and a bunch of IP cams under Surveillance Station. TVS-473 as files backup and QVR Pro.

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Re: Upgraded to new NAS, can i move my license i purchased?

Post by rop » Sat Oct 31, 2015 5:18 am

AlastairStevenson wrote:Mine took quite a few days - I did have to chase the ticket a few times, it got assigned around a bit.

Thank you for the heads up on the wait time.. Been over a week and still not a word back on QNAP... Waiting till monday when the twitter #fail rants will start.. hah

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Re: Upgraded to new NAS, can i move my license i purchased?

Post by kheiney » Wed Nov 11, 2015 3:47 am

Did you ever get a reply? Did the transfer work out?

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Re: Upgraded to new NAS, can i move my license i purchased?

Post by rop » Tue Nov 17, 2015 12:26 am

Just a heads up for anyone who needs help with something similar.
Even though there is a Helpdesk link to move your license via the license store, do not use this link as you won't get any response.
Please use https://helpdesk.qnap.com/index.php?/Tickets/Submit and you will get a prompt reply and they will fix the problem on moving your license.

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Re: Upgraded to new NAS, can i move my license i purchased?

Post by Davo456 » Thu Apr 22, 2021 12:17 am

Additional camera licenses are not transferable - so when your old NAS dies and the licenses are on it, you need to purchase new additional camera licenses

See here..
https://software.qnap.com/surveillance-station.html
The license is issued to only one NAS and is non-transferable

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Re: Upgraded to new NAS, can i move my license i purchased?

Post by OneCD » Thu Apr 22, 2021 3:31 am

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