QVR Pro Frequent Camera Disconnects

QVR Pro, QVR Pro Client, QVR Center and Surveillance Station
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voyagerxp
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Posts: 33
Joined: Thu Feb 08, 2018 9:20 pm

QVR Pro Frequent Camera Disconnects

Post by voyagerxp » Wed Sep 21, 2022 3:58 am

Hi ive got my cameras recording all the time but it seems its must be desconnecting but not sure why, any ideas?.
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dosborne
Been there, done that
Posts: 966
Joined: Tue May 29, 2018 3:02 am

Re: QVR Pro Frequent Camera Disconnects

Post by dosborne » Wed Sep 21, 2022 4:16 am

Nas model?
NAS Firmware?
QVR Pro version?
Model of camera?
Firmware of camera?
How are they connected?
What is your network infrastructure?

And a million other missing details :)
voyagerxp wrote:
Wed Sep 21, 2022 3:58 am
Hi ive got my cameras recording all the time but it seems its must be desconnecting but not sure why, any ideas?.
Isn't really much to go on.
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QNAP TS-231P-US 2x18TB Seagate Exos HDD Raid-1
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voyagerxp
Starting out
Posts: 33
Joined: Thu Feb 08, 2018 9:20 pm

Re: QVR Pro Frequent Camera Disconnects

Post by voyagerxp » Wed Sep 21, 2022 4:40 pm

Sorry for missing details.

Nas model TS-453A
NAS Firmware QTS 5.0.1.2145
QVR Pro version 2.2.1.0223.2022/08/11
Model of camera RLC-420-5MP
Firmware of camera v2.0.0.158_18071810
How are they connected Wired through a switch
network Virgin Media M200 Fibre Broadband

voyagerxp
Starting out
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Joined: Thu Feb 08, 2018 9:20 pm

Re: QVR Pro Frequent Camera Disconnects

Post by voyagerxp » Mon Sep 26, 2022 4:52 am

The problem happens on all my cameras, i've updated the firmware on them as well but i have gaps in my playback.

AlastairStevenson
Experience counts
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Joined: Wed Jan 08, 2014 10:34 pm

Re: QVR Pro Frequent Camera Disconnects

Post by AlastairStevenson » Mon Sep 26, 2022 4:16 pm

Model of camera RLC-420-5MP
Firmware of camera v2.0.0.158_18071810
I'd lay bets it's the Reolink firmware that's the root cause of the problem.
Their products are well known to be problematic in many recording environments, not just QVRPro.
TS-431+ for storage and media and a bunch of IP cams under Surveillance Station. TVS-473 as files backup and QVR Pro.

Chipperh
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Joined: Mon Aug 23, 2021 4:20 am

Re: QVR Pro Frequent Camera Disconnects

Post by Chipperh » Fri Sep 30, 2022 8:05 pm

I am currently running AXIS Q1798-LE cameras. One of 2 on the system frequently disconnects as well. I have made sure the AXIS firmware is the latest and the QNAP version is the latest and the AXIS PoE switch has the latest firmware as well. The AXIS P1448, P12, Q1647 and Dahau all have untarnished continuous recording.
My QNAP: TS-673A

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