Camera keeps disconnecting and reconnecting

QVR Pro, QVR Pro Client, QVR Center and Surveillance Station
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pommie
Starting out
Posts: 24
Joined: Thu Apr 06, 2017 4:31 pm

Camera keeps disconnecting and reconnecting

Post by pommie »

Ive got two camera configured in Surveillance station

1. Foscam FI9821W V2.1
2. Dahua IPC-HDW4300C

Both camera work perfectly fine when i log in directly to them (they both worked on my Synology DS1010)
Both cameras configured corrected and tested correcting in Surveillance station

The issue is with the Dahua,

When looking at the camera overview page i see the Dahua status change from connected, to Idol, to connecting then connected again.

Any ideas?

Thanks
Dwkdiver
Starting out
Posts: 11
Joined: Wed May 11, 2016 8:20 pm

Re: Camera keeps disconnecting and reconnecting

Post by Dwkdiver »

I have an Amcrest 941 and it CONTINUOUSLY does this to the point it can't be used!

Any ideas?
AlastairStevenson
Experience counts
Posts: 2415
Joined: Wed Jan 08, 2014 10:34 pm

Re: Camera keeps disconnecting and reconnecting

Post by AlastairStevenson »

Check the camera firmware version to see if there are any bug-fix updates available.
TS-431+ for storage and media and a bunch of IP cams under Surveillance Station. TVS-473 as files backup and QVR Pro.
Dwkdiver
Starting out
Posts: 11
Joined: Wed May 11, 2016 8:20 pm

Re: Camera keeps disconnecting and reconnecting

Post by Dwkdiver »

For my Amcrest 941 you must use the xxxxx17xxxx camera firmware for the thing to work with SS.

The newest xxxxxx18xxxxx camera firmware does not work with SS.
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Trexx
Ask me anything
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Joined: Sat Oct 01, 2011 7:50 am
Location: Minnesota

Re: Camera keeps disconnecting and reconnecting

Post by Trexx »

I would open a helpdesk ticket with QNAP as well. They can work with the vendor to resolve issues too.
Paul

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AlastairStevenson
Experience counts
Posts: 2415
Joined: Wed Jan 08, 2014 10:34 pm

Re: Camera keeps disconnecting and reconnecting

Post by AlastairStevenson »

Install the new version of WiFi drivers.
WiFi connections for security cameras are typically quite troublesome and are very prone to periodic disconnections.
TS-431+ for storage and media and a bunch of IP cams under Surveillance Station. TVS-473 as files backup and QVR Pro.
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