Invalid IP address when trying to add a HikVision cam, generic model works

[syska]

Hi,

I have issue with Surveillance Station version 5.1.1.4.3 on a QNAP TS-451 with firmware version: 4.3.4.0435 Build 20171230.

When trying this:

issue-1.PNG

So ... people around the internet says different kind of things to this, such as the username/password is incorrect ...

The call being made by the browser

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http://192.168.1.210:8080/cgi-bin/ipcam_test.cgi?sid=gn4e3ha8&_dc=0.19909947743559342&test_action=1&ipcam_umsid=0000001F00000120&ipcam_address=192.168.1.165&ipcam_port=80&ipcam_username=record&ipcam_password=1qaz2wsx&ipcam_admin_password=&ipcam_guest_password=&ipcam_http_video_url=%2F&ipcam_rtsp_port=554&nvr_channel_id=1

Response is:

Code: Select all

-4

Which I guess is wrong ... unless the format of an IP is changed ... but probably something else ...

So trying a generic model:

issue-2.PNG

This works and I can get a video/image from the cam ... but alarms does not work here ...

The call:

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http://192.168.1.210:8080/cgi-bin/ipcam_test.cgi?sid=gn4e3ha8&_dc=0.1896746532661171&test_action=1&ipcam_umsid=0000000000000003&ipcam_address=192.168.1.165&ipcam_port=80&ipcam_username=record&ipcam_password=1qaz2wsx&ipcam_admin_password=&ipcam_guest_password=&ipcam_http_video_url=%2F&ipcam_rtsp_port=554&nvr_channel_id=1

Response is:

Code: Select all

0

Also works in https://www.videolan.org with RTSP ...

So what the hell is going on here?

I'm a developper so, just send me into the console on the box if you want to me try stuff there ...

This is driving me CRAZY ... cause is has worked ... I only changed the IP og the cam cause of a new router with a new DHCP scope.

I'm kind a wondering where is saves all the data for the app ... there might be something still floating around from the old IP maybe ...

Any hints is most welcome.

[syska]

This is from the camera overview when just adding the cam with the HikVision settings ... still failing.

issue-3.PNG

The response from the server is:

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{
	"success": true,
	"datas": [{
		"channel_index":"0",
		"name":"Basement",
		"brand":"Hikvision",
		"ip":"192.168.1.165",
		"port":"80",
		"rec_state":"NOT_RECORDING",
		"video_codec_setting":"H.264",
		"video_resolution_setting":"2688x1520",
		"frame_rate_setting":"20",
		"video_quality_setting":"Medium",
		"data_retention_enabled":1,
		"keep_data_minimum":7,
		"protocol":"http",
		"status":"NVR_CAM_CONNECTING",
		"frame_rate":"0",
		"bit_rate":0,
		"normal_rec_size":94,
		"alarm_rec_size":-1,
		"normal_rec_days":1,
		"alarm_rec_days":0,
		"virtual_cams":[
		]
}
,{
		"channel_index":"1",
		"name":"--",
		"brand":"",
		"ip":"",
		"protocol":"http",
		"status":"",
		"frame_rate":"0",
		"bit_rate":0,
		"normal_rec_size":-1,
		"alarm_rec_size":-1,
		"normal_rec_days":0,
		"alarm_rec_days":0,
		"virtual_cams":[
		]
}
],
	"channel_mode":"none",
	"enable_keep_all":0,
	"keep_all_maximum_day":10,
	"total_channel_num":2,
	"total_recording_size":"94 MB",
	"free_size":"1.1 TB",
	"file_system":"EXT4",
	"last_storage_check":"Wed Jan 24 17:26:32 2018"
}

[AlastairStevenson]

Have you customised the HTTP port of the camera away from its default value of 80?
The 'incorrect IP address' diagnostic also occurs if the HTTP port is incorrect.

[syska]

Have you customised the HTTP port of the camera away from its default value of 80?
The 'incorrect IP address' diagnostic also occurs if the HTTP port is incorrect.

No, the port was correct and I got it working.

The HikVision-CGI was not enabled on the webcam, which for some reason is needed. Not the best error message and no real information online.

There also the Server Port of 8000 on the webcam ... still no sure what that is used for.

Could be nice if they would write "Http port" and not just "Port" ... and also provide more detailed information.

I'm writing all this stuff down on my blog so other people in the future don't waste so much time on this.

[syska]

Here is a link to my blog about setting up QNAP, SS, HikVision, Vmobile with Push Notification. https://ifyoudo.net/post/2018/01/26/qna ... mobile-app

I will keep updating the post if I find more ... but ... this should never have been some complicated.

[AlastairStevenson]

There also the Server Port of 8000 on the webcam ... still no sure what that is used for.

That's Hikvision's 'Command and Control' port over which the ISAPI/PSIA dialogue is conducted.

[Eulogium]

I was getting this error too. I realized ONVIF is disabled (by default) on Hikvisions. The setting that fixed the issue for me is on the camera's web interface under Network/Advanced Settings/Integration Protocol/Enable ONVIF

[dpetrov]

Thank you so much Eulogium!

I just upgraded the firmware of my 2142FWDs and ... ended up here basically

Kudos to syska as well for the great blog post!

Thank you guys!

[DeMaat]

I also had issues connecting my HikVision camera to QVR Pro. Sharing my experiences hoping it will be of help to someone else.

QVR does list my HikVision camera model number for selection. Configuration is quite straightforward, setting up the camera and hitting 'test' in QVR returns a green OK and preview. But after that I got stuck, QVR continues to display 'connecting' without establishing the connection, no video stream is visible/recorded. Tried Surveillance Station, but that did not work.

What solved it for me is:
1. Enabling ONVIF on the HikVision camera: Network/Advanced Settings/Integration Protocol/Enable ONVIF
2. In QVR select Brand: Generic Model, Model: Generic RTSP

I'm not using 'actions' btw.