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QVPRO Client Mac Crash

Posted: Tue Jan 29, 2019 7:59 am
by glennmac
I can duplicate this every time on two Macs, different MacOS versions. I have also tried this direct connected to the QNAP to eliminate the network. Anyone else seeing this?

Open QVRProClient on Mac.
Make any change such as change the name of the View--do NOT save
Quit without saving
You will see dialog asking if you want to save and endless spinning wheel.

No way out except to force quit.

Everything current as of 1/28/19.

Re: QVPRO Client Mac Crash

Posted: Mon Feb 04, 2019 10:00 am
by P2WRTMR
I was on phone with support about another issue and QVR client crashed 3 times on my MBP i9 32gb. The tech just got quiet.

Re: QVPRO Client Mac Crash

Posted: Thu Feb 07, 2019 5:42 am
by Okamm
glennmac wrote:
Tue Jan 29, 2019 7:59 am
I can duplicate this every time on two Macs, different MacOS versions. I have also tried this direct connected to the QNAP to eliminate the network. Anyone else seeing this?

Open QVRProClient on Mac.
Make any change such as change the name of the View--do NOT save
Quit without saving
You will see dialog asking if you want to save and endless spinning wheel.

No way out except to force quit.

Everything current as of 1/28/19.
Yup, yesssir, me two, uh huh.... It just doesn’t work.

It ** and no one is more upset at the lack of a fix or stable (or even remotely stable) release than I.....

Re: QVPRO Client Mac Crash

Posted: Sat Feb 09, 2019 10:07 pm
by J2121
I have had that crashing issue since I first set up my system last July. It was reported to tech support in multiple tickets and discussed in two "remote" sessions. I was sure there was an update around November/December that corrected this. Can't say for sure since my system died in early December and is currently at QNAP on a warranty repair.

If you're not already aware, there is a workaround. Make sure to "save" any changes before quitting. That avoids the dialog and the crash.

Re: QVPRO Client Mac Crash

Posted: Sun Feb 10, 2019 1:02 pm
by Okamm
J2121 wrote:
Sat Feb 09, 2019 10:07 pm


If you're not already aware, there is a workaround. Make sure to "save" any changes before quitting. That avoids the dialog and the crash.
What is the workaround?

If I may be so bold...

Re: QVPRO Client Mac Crash

Posted: Mon Feb 11, 2019 12:47 pm
by J2121
The workaround is as noted in my post.

Before quitting QVRPro, save. Either Cmd-S or "Save" from the "File" menu. Then "Quit."

If you do that, you will not get the "save any changes" dialog. That will avoid the QVRPro crash that only happens when that dialog appears.

Re: QVPRO Client Mac Crash

Posted: Mon Feb 11, 2019 5:04 pm
by Okamm
sorry -- I somehow missed that you in fact already told us. Apologies and thank you..

Re: QVPRO Client Mac Crash

Posted: Tue Feb 12, 2019 3:29 am
by J2121
Okamm wrote:
Mon Feb 11, 2019 5:04 pm
sorry -- I somehow missed that you in fact already told us. Apologies and thank you..
No worries and you are very welcome.

Re: QVPRO Client Mac Crash

Posted: Sat Feb 16, 2019 12:27 am
by P2WRTMR
Interesting how QNAP comes in the forum and removes a link someone posted to a beta file, Yet, No mention of a fix or acknowledgement that QVR is useless.

Re: QVPRO Client Mac Crash

Posted: Sat Mar 02, 2019 11:01 pm
by glennmac
QVR is not useless. It just has this issue. Save first. They have been good about following up with me to try to get all the details to try to solve the problem.