QVR Pro Client no longer works on Ubuntu 18.04

[Choppit]

Hi,

I've been running QVR Pro Client on Ubuntu 18.04 for some time now without issue, but a few weeks ago it stopped working on both of my Ubuntu systems. When I run the client I see empty windows, no dialog boxes or menus, but I do hear audio. This appears to be due to a change in Ubuntu itself rather than the client and I've tried removing any dotfiles, removing/reinstalling, and also all versions from 1.2.15 back to 1.2.12.

Running from the command line shows the following;

Code: Select all

simon@brix1:~/QVRProClient.NEW$ ./run.sh 
screen dpi: 108
GUI scaling ratio = "1.0"
OS Version: "Ubuntu 18.04.3 LTS"
No gpu warning list
libva info: VA-API version 1.1.0
libva info: va_getDriverName() returns 0
libva info: Trying to open /home/simon/QVRProClient.NEW/lib/dri/i965_drv_video.so
libva info: Found init function __vaDriverInit_1_1
libva info: va_openDriver() returns 0
log4cplus:ERROR PropertyConfigurator::configureAppenders()- Cannot find AppenderFactory: log4cplus::Win32DebugAppender
log4cplus:ERROR PropertyConfigurator::configureLogger()- Invalid appender: dbgview
108 INFO  root - #################################################################################################
108 INFO  root - start up media service at 2019-08-11 15:44:43.
108 INFO  root - process id: 30395.
108 INFO  root - #################################################################################################
108 INFO  media_srv - Initialize()

Anyone know of a fix for this, or a way to get more verbose logging?

Thanks

[QNAPAlanK]

Hi Choppit

Please get the log from "Get Local Log" function (in the menu option >> help center)
or get the log from ~/.local/share/QNAP/QVRProClient/log

Then provide your log to our support service, attach the number to here.

Thank you.

[Choppit]

Looks like issues on both systems were resolved by Ubuntu updates over the last week. Thanks