No audio recording with AMCREST IP4M-1051

[brightstar21]

Hi,

I've AMCREST camera model IP4M-1051 which is configured with QNAP surveillance station.
Video is recorded properly, but the audio isn't.
I've checked the configuration at qnap side and I don't see any audio channel configuration or settings.

Am I missing something?

TIA,
Brights

[QNAPAlanK]

hi brightstar21

Please provide us your Surveillance Station version number.
Besides, could you submit a service ticket to us, and attach the ticket number to here.

Thanks

[brightstar21]

Hi,

Thanks for the assistance.
The support ticket # is Q-201908-15970
Apologies for the confusion, I'm using QVR Pro version 1.2 .1.5 (2019/07/29)

[spile]

What is the status of this call?

[brightstar21]

It can be closed.
I'd a session with technical support and the issue was sorted out, as configuration issue.

[spile]

Please can you post the “solution” so that others who have the same issue can get help.

[AlastairStevenson]

I'm guessing it was a matter of selecting the 'Video&Audio' stream as opposed to the default of 'Video' in the camera web GUI.

[brightstar21]

Hi, sorry for my late reply!
Indeed the issue was with configuring the AMCrest and QVR Pro (I think the issue was mainly with the AMCrest configuration).
Let me know if need further assistance.
Z