Reolink RLC-810A dropped frames & connection issue (QVR Pro)

QVR Pro, QVR Pro Client, QVR Center and Surveillance Station
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nitromax
Starting out
Posts: 13
Joined: Fri Mar 11, 2016 10:50 pm

Reolink RLC-810A dropped frames & connection issue (QVR Pro)

Post by nitromax » Thu Jan 14, 2021 3:33 am

Hi all.

I purchased 3 x Reolink RLC-810A to replace my 3 front garden cameras ( 2 x Reolink RLC-411, 1 x RLC-420) there is a 4th cameras in total, a Reolink RLC-420 which covers the back the garden.

All cameras worked great and no issues with dropped frames or disconnecting.

Wanted to upgrade the front 3 cameras to better quality.

I installed only 1 x RLC-810A and was getting constant disconnection and loss frame rate.

Camera runs off a 4 port switch POE.

Camera was set up on ONVIF (ONVIF ProfileS Camera), port 8000 RTSP port 554, which allowed me to have it on 3840*2160 resolution, 25 frames, bit-rate 4096.

So I deleted all cameras and formatted hard drives and just ran the RLC-810A only, still the same problem. After reading other users reviews for other Reolink cameras I tried some tweaking.

I am running it on single stream mode, then I noticed if I changed the transport protocol from Auto to UDP it works perfect.

Its been running now for 2 days without frame loss or disconnecting, but I loose audio, no audio in UDP.

If I change it to Auto or TCP I get audio but get constant frame loss and disconnection.

In the Reolink App it does not matter what mode I run it in on, it show perfect footage with audio.

So what am I missing or doing wrong, is there anything else I can try.

I have added the other cameras back and QVR Pro is running 4 cameras, I have not installed the other 2 new Reolink RLC-810A yet as I want to sort this problem out first.

The Reolink RLC-810a is not on the compatibility list for QVR Pro


Qnap TVS-951X
V4.5.1.1540
Memory: 18GB
RAID0 : 2 x 4TB WDPurple HD (thick Volume)
Cache Acceleration RAID5 read only 1TB SSD for CCTV
QVR Pro: 1.4.0.3
Model: TVS-951X Intel Celeron 7th Generation Dual Core 1.8GHz FW: 4.5.1.1540
Disks: [Single]
1 x Crutial MX500 500GB SSD (Operation system)
1 x WD RED 4TB (media)
1 x Seagate Ironwolf 4TB Nas (Media)
1 x 4tb WD Blue SSD (Phone media back up)
2 x WD Purple 4TB Surveillance Hard Drive (Raid0)
1 x Crucial 1TB SSD (Raid 5 Cache acceleration for CCTV Drives (WD Purple)

scottmby
New here
Posts: 2
Joined: Sat Nov 12, 2016 8:40 am

Re: Reolink RLC-810A dropped frames & connection issue (QVR Pro)

Post by scottmby » Mon Jan 18, 2021 2:14 am

I'm using an RCL-822a and experiencing the same issues. Constantly. I switched to the POE cameras from wireless to alleviate this, and now it's worse.

nitromax
Starting out
Posts: 13
Joined: Fri Mar 11, 2016 10:50 pm

Re: Reolink RLC-810A dropped frames & connection issue (QVR Pro)

Post by nitromax » Mon Jan 18, 2021 3:37 am

it only works best on UDP.

to be honest, I was not impressed with this model of camera. I have been doing research and found out that Hikvision camera have better night time and day time performance compared to Reolink.

Just ordered a DS-2CD2386G2-IU AcuSense 4K Darkfighter Turret Camera IR & Microphone, going to give it a try and if they work better than the Reolink I will be upgrading all cameras to Hikvision.

Plus this model is on the QVR Compatibility list.

Even their 4MP cameras looks brilliant compared to reolink models.
Model: TVS-951X Intel Celeron 7th Generation Dual Core 1.8GHz FW: 4.5.1.1540
Disks: [Single]
1 x Crutial MX500 500GB SSD (Operation system)
1 x WD RED 4TB (media)
1 x Seagate Ironwolf 4TB Nas (Media)
1 x 4tb WD Blue SSD (Phone media back up)
2 x WD Purple 4TB Surveillance Hard Drive (Raid0)
1 x Crucial 1TB SSD (Raid 5 Cache acceleration for CCTV Drives (WD Purple)

AlastairStevenson
Experience counts
Posts: 2260
Joined: Wed Jan 08, 2014 10:34 pm

Re: Reolink RLC-810A dropped frames & connection issue (QVR Pro)

Post by AlastairStevenson » Mon Jan 18, 2021 7:26 pm

to be honest, I was not impressed with this model of camera.
You are not alone with that assessment.
Check out other user experiences with the Reolink brand here :
https://ipcamtalk.com/search/1448884/?q=reolink&o=date
TS-431+ for storage and media and a bunch of IP cams under Surveillance Station. TVS-473 as files backup and QVR Pro.

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