QVR 2.0.0.0 failed to start

[somy1982]

Hi,
I updated QVR pro to 2.0.0.0 but after that I couldn't get the app started.
Every time when I try to start it hangs for 10 mins and report "failed to start".
Any suggestion what to do? Thanks

[rkbuye]

I am in the same boat - updated and now failed to start!

[spile]

I would open a call with Qnap

[sdmac]

I have the same issue. I've tried rebooting & manually starting it - no good.

Ends up with the super unhelpful log entry...

Code: Select all

Error	2021-03-08	12:17:57	admin	127.0.0.1	QVR Pro	Installation	[QVR Pro] Container Station is not started.

I would go ahead and uninstall / reinstall QVR Pro but i would have to setup all the (24 of them) cameras AGAIN!

Does anyone know if there is something in the file system (I have SSH access) that i can backup the QVR Pro settings before uninstall?


PS I have opened a ticket - waiting reply - but not holding much hope since all they ever say is "enable remote connection" (I have 6 tickets on the go) and on each one I say "I cannot due to corporate environment" - send logs and screenshots and everything but I am not convinced anyone looks at these?

[AlastairStevenson]

Have you checked the status of Container Station?
It's required as part of QVR Pro.

[gribnut]

Not sure of method to backup/restore at file system level, but there is a feature in the QVR Control panel to backup and restore settings (I've not used to restore).

[sdmac]

Not sure of method to backup/restore at file system level, but there is a feature in the QVR Control panel to backup and restore settings (I've not used to restore).

There is, but as QVR Pro wont start, I cannot access it.

[sdmac]

Have you checked the status of Container Station?
It's required as part of QVR Pro.

Yeah, it starts.

Thing is, you dont actually have to "start" container station (I didnt on 4 other working units) - I guess under the hood, QVR Pro start ups the necessary components.

[spile]

I suspect the recent update to QVRPro is the source of the problem. I am now having problems running it.

[somy1982]

Support gave me a new version of container station, but it doesn’t solve the problem.

[sdmac]

Hi all, just to let you know. Support sent me a link to Container Station app v2.3.5.1708 to perform a manual update.


* installed Container Station app v2.3.5.1708
* rebooted
* found QVR Pro in App center & clicked the gray "Start" button

It is working once more.

[somy1982]

Hi all, just to let you know. Support sent me a link to Container Station app v2.3.5.1708 to perform a manual update.


* installed Container Station app v2.3.5.1708
* rebooted
* found QVR Pro in App center & clicked the gray "Start" button

It is working once more.

They sent me the same version but it didn't solve the issue. They're looking into it again.

[xaviler]

hi there,

got the same error / fault here ... did you find a solution yet ?