QVRPro TS251+ memory leak

QVR Pro, QVR Pro Client, QVR Center and Surveillance Station
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buzzbusy
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Joined: Tue Aug 03, 2021 10:32 pm

QVRPro TS251+ memory leak

Post by buzzbusy »

Hello

We use QVRPro with 3 camera recording on a TS251+ nas with 6GB of RAM.
We also has QVRPro Client always on (live monitoring)

Everything works fine, but we experience some memory problem :
- when we launch QVRPro it take around 1GB of RAM
- then the RAM usage in increasing slowly until the RAM is over (QVRPro is more than 3GB after few days)
- the only solution is to restart QVRPro, it reset RAM usage and it work normally for few days again - usually around 5 to 6 days.

Does anyone have the same problem and could you please tell us how to fix it ?
(we have the event trigger on one camera)

Thank you by advance for your reply
Best regards
lbjoernk
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Joined: Wed Jul 07, 2021 3:02 pm

Re: QVRPro TS251+ memory leak

Post by lbjoernk »

It sounds like a bug. Are you using the latest version of both the TS firmware and QVRPro? If not, then start by upgrading.

If still an issue, raise a QNAP support ticket.
buzzbusy
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Posts: 4
Joined: Tue Aug 03, 2021 10:32 pm

Re: QVRPro TS251+ memory leak

Post by buzzbusy »

Hello
Thank you for your answer, everything is up to date
So I will open a ticket
lbjoernk
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Posts: 9
Joined: Wed Jul 07, 2021 3:02 pm

Re: QVRPro TS251+ memory leak

Post by lbjoernk »

Did you get a reply from support? Something they could reproduce and maybe fix?
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