Windows error: (0x80070032) The request is not supported - When I want to access files

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o.elhami
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Windows error: (0x80070032) The request is not supported - When I want to access files

Post by o.elhami » Mon Oct 21, 2019 11:00 pm

Hi,

I have a Qnap NAS and I want to access the files of a share from a windows server 2012.

I am experiencing Windows Error: (0x80070032) The request is not supported.
Do you have any ideas to resolve this problem ?

I would like to go from SMB2 to SMB3.
What are the causes and consequences for such a change?

Thanks;

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by dolbyman » Mon Oct 21, 2019 11:08 pm

what qnap nas model and firmware are we talking about ?

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by o.elhami » Tue Oct 22, 2019 12:07 am

Here are the versions of the QNAP:

Model: TS-EC1280U
Firmware version: 4.4.1.1086

Thanks

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by dolbyman » Tue Oct 22, 2019 12:47 am

SMB version can be changed in GUI (advanced options)
http://docs.qnap.com/nas/4.3/cat2/en/in ... ac_nfs.htm
SMB_version.JPG
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o.elhami
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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by o.elhami » Tue Oct 22, 2019 12:59 am

Thanks
But my question is:
- Will the transition from smb2 to smb3 solve the Windows error?

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by dolbyman » Tue Oct 22, 2019 1:07 am

I don't know, I have a Windows 2012 server here, and I have no problem accessing QNAP shares in the given config (SMB1-3)

but try the change (SMB3 min/max) and see if it helps

o.elhami
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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by o.elhami » Tue Oct 22, 2019 5:26 am

Is it possible to go back if I switch to version smb3?
Thanks

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by dolbyman » Tue Oct 22, 2019 5:48 am

just go back with the mentioned GUI, nothing will lock you in

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by o.elhami » Tue Oct 22, 2019 3:17 pm

Thanks a lot for your answers.
One last question before changing the option on my QNAP.
Is it necessary to restart the QNAP after to change this option?

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by o.elhami » Fri Oct 25, 2019 5:07 pm

I changed the SMB version to SMB3 and I encounter the same error: (0x80070032) The request is not supported.
My backup software cannot access to the share Qnap NAS.

For information, It works when the NAS is not in standby mode. But I disabled the StandBy mode.

Can you help me please ?

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storageman
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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by storageman » Fri Oct 25, 2019 5:32 pm

I believe this is a firmware issue.
Have you tried using FTP protocol for your backups.

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by o.elhami » Fri Oct 25, 2019 5:41 pm

How to fix this firmware problem?
The backup software does not use the FTP protocol.

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by storageman » Fri Oct 25, 2019 6:01 pm

o.elhami wrote:
Fri Oct 25, 2019 5:41 pm
How to fix this firmware problem?
The backup software does not use the FTP protocol.
Really? You sure? Waht is it?
FTP is temp fix.
Raise a ticket.

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by storageman » Fri Oct 25, 2019 6:05 pm

At your risk!

Sounds like SMB config messed up.
Save your NAS config in Control Panel first!!!

Try in Putty

:: List smb.conf
ls /etc/config/smb*.con*
:: Backup smb.conf
cp /etc/config/smb.conf /etc/config/smb_backup.conf
:: Overwrite with default smb config
cp /etc/default_config/smb.conf /mnt/HDA_ROOT/.config/smb.conf

This resets your SMB config file.

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Re: Windows error: (0x80070032) The request is not supported - When I want to access files

Post by o.elhami » Fri Oct 25, 2019 9:25 pm

I will create a ticket.
It is more careful.

Thanks

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