Windows error: (0x80070032) The request is not supported - When I want to access files

[o.elhami]

Hi,

I have a Qnap NAS and I want to access the files of a share from a windows server 2012.

I am experiencing Windows Error: (0x80070032) The request is not supported.
Do you have any ideas to resolve this problem ?

I would like to go from SMB2 to SMB3.
What are the causes and consequences for such a change?

Thanks;

[dolbyman]

what qnap nas model and firmware are we talking about ?

[o.elhami]

Here are the versions of the QNAP:

Model: TS-EC1280U
Firmware version: 4.4.1.1086

Thanks

[dolbyman]

SMB version can be changed in GUI (advanced options)
http://docs.qnap.com/nas/4.3/cat2/en/in ... ac_nfs.htm

SMB_version.JPG

[o.elhami]

Thanks
But my question is:
- Will the transition from smb2 to smb3 solve the Windows error?

[dolbyman]

I don't know, I have a Windows 2012 server here, and I have no problem accessing QNAP shares in the given config (SMB1-3)

but try the change (SMB3 min/max) and see if it helps

[o.elhami]

Is it possible to go back if I switch to version smb3?
Thanks

[dolbyman]

just go back with the mentioned GUI, nothing will lock you in

[o.elhami]

Thanks a lot for your answers.
One last question before changing the option on my QNAP.
Is it necessary to restart the QNAP after to change this option?

[o.elhami]

I changed the SMB version to SMB3 and I encounter the same error: (0x80070032) The request is not supported.
My backup software cannot access to the share Qnap NAS.

For information, It works when the NAS is not in standby mode. But I disabled the StandBy mode.

Can you help me please ?

[storageman]

I believe this is a firmware issue.
Have you tried using FTP protocol for your backups.

[o.elhami]

How to fix this firmware problem?
The backup software does not use the FTP protocol.

[storageman]

How to fix this firmware problem?
The backup software does not use the FTP protocol.

Really? You sure? Waht is it?
FTP is temp fix.
Raise a ticket.

[storageman]

At your risk!

Sounds like SMB config messed up.
Save your NAS config in Control Panel first!!!

Try in Putty

:: List smb.conf
ls /etc/config/smb*.con*
:: Backup smb.conf
cp /etc/config/smb.conf /etc/config/smb_backup.conf
:: Overwrite with default smb config
cp /etc/default_config/smb.conf /mnt/HDA_ROOT/.config/smb.conf

This resets your SMB config file.

[o.elhami]

I will create a ticket.
It is more careful.

Thanks