Error 0x80070032 when copying a file into TS-228

[renatus]

Hi
My QNAP is model TS-228 firmware 4.3.4.0695
In windows 10 I am getting an unexpected error 0x80070032 when I try to copy a file into a shared folder, I am also not able to create new files or folders where I previously could.
I am not sure if this is related with latest firmware
It' a very odd situation, help is needed please,
thanks

[Don]

What does google say that error is?

[JohnS@]

Same problem here with TS-128. This started the day I updated my device to the new firmware 4.3.4.0695. It was not present before

Error messages using different OS:

• Windows 10 explorer states error 0x80070032 when I try to copy files or create folders.
• Linux/Ubuntu state "function not implemented" when I try to copy files or create folders

Comments

• I don't have "offline files" activated in Windows 10. It is likely not caused by NTFS alternate data streams (because not even a new folder can be created).
• Found one suggestion so far (did NOT work for me): https://bobpsa.blogspot.com/2018/05/err ... -copy.html.

Workaround:

• Downgrade to previous firmware version 4.3.4.0675

Has anybody else experienced this problem recently? Seems to me the new firmware version introduced this issue.

[renatus]

Same problem here with TS-128. This started the day I updated my device to the new firmware 4.3.4.0695. It was not present before

Error messages using different OS:

• Windows 10 explorer states error 0x80070032 when I try to copy files or create folders.
• Linux/Ubuntu state "function not implemented" when I try to copy files or create folders

Comments

• I don't have "offline files" activated in Windows 10. It is likely not caused by NTFS alternate data streams (because not even a new folder can be created).
• Found one suggestion so far (did NOT work for me): https://bobpsa.blogspot.com/2018/05/err ... -copy.html.

Workaround:

• Downgrade to previous firmware version 4.3.4.0675

Has anybody else experienced this problem recently? Seems to me the new firmware version introduced this issue.

I tried with another windows 10 pc and result is the same, I also tried the same suggestion as you did without any result https://bobpsa.blogspot.com/2018/05/err ... -copy.html

I even tried to revert to previous firmware through the webgui but that was not accepted.
Another thing I noticed is CPU now is at 100% and the web interface is very very slow.

I there a way to revert back to previous firmware version?

This is very annoying, looks like a serious bug, how can we solve it?

[renatus]

Update

I finally succeeded to downgrade the software and things went back to normal, previously I tried the zip file to do the downgrade and only afterwards realized I had to unzip it to get an img file.
Anyway, I believe this is a serious bug, thanks for the help from the other forum members

[Don]

Open a ticket with QNAP.

[tukulaku]

hello,

we have same problem after firmware upgrade and want to dowgrade firmware.
Is there any risk when downgrade firmware process, specially about our data?

thank you,

[Bogdan_LJ]

"... Workaround: Downgrade to previous firmware version 4.3.4.0675 ..."

Yes, this works. Did it on my TS-228 about 60 minutes ago. Everything is back to normal, no data loss. Downgrade (through Qfinder) took about 15 minutes.

BTW, yesterday i opened a ticket with QNAP (Ticket ID:WRL-958-43537). No response from them yet, so I "took action" and reverted to 4.3.4.0675. If you need full NAS functionality right now, do the same.

B.

[E. Bios]

Same thing here.

Thank god, I found this thread, since I thought there is something wrong with my system! Reverted the firmware and works fine now.

Shall we open a ticket via Helpdesk app in order to let QNAP know about the issue...?

[dolbyman]

Shall we open a ticket via Helpdesk app in order to let QNAP know about the issue...?

Yes please

[jamieburchell]

How do Qnap manage to consistently mess up fundamental things in their firmware updates? Add me to the list of affected users.

[JohnS@]

Ticket for TS-128 (mentioning also TS-228 and this forum thread) has been opened and was assigned to QNAP (DRH-804-95248). According to QNAP support a fix should be included in the next firmware update.

Until then the workaround (reverting to previous firmware) appears to be the only solution.

[jamieburchell]

Let's hope they actually test it before release.

[jamieburchell]

Qnap have asked for a diagnostic dump. Why are they asking for this if this is a known issue scheduled to be fixed in the next firmware update?

[Bogdan_LJ]

I got the answer from QNAP. Here it goes:

**********************

Ticket ID:WRL-958-43537
Department: Europe - Central & Eastern Europe, Greece, Russia

Hi Bogdan,

The [Qsync Central] consumes lots of CPU after upgraded to 4.3.4.0695 and causes the system not functioning correctly. Please downgrade the TS-228 to 4.3.4.0675 as a current workaround. Our developer is working on the solution and the fix will be implemented in next firmware release (after 4.3.4.0695). Thank you.


Best Regards

Vincent Tseng
QNAP Systems, Inc.

************************

Guess this tells it all. I agree, downgrade is the best (temporary) solution. Mr. Tseng, if you are reading this: wish you success with your fix!