Files not visible in windows 10

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stone28
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Files not visible in windows 10

Post by stone28 » Wed Feb 10, 2021 3:15 am

Hi all,

I have copied a lot of movies from the portable HDD connected to the front USB port on my Qnap 409. In Qnap File manager showse them on Qnap but when I click any of them I get an error That system had problems with that URL. Also when I go there in windows the contend of these folders are empty even though is says in properties that the folder for example has 10GB in size.

There was no error while moving files. how can I fix it so all moved filed appear again and are working?

Thanks,

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dolbyman
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Re: Files not visible in windows 10

Post by dolbyman » Wed Feb 10, 2021 3:18 am

Did you move or copy them ?

There have been severe data loss issue in the past with the move procedure (files did not move but were deleted nonetheless)

Also screenshots of the filestation error message would help

stone28
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Re: Files not visible in windows 10

Post by stone28 » Wed Feb 10, 2021 11:43 pm

OMG! I did move for all of them! Does this mean I really lost everything? Like I've said there was no error message after the move was completed unless there are some other logs you are referring to.

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dolbyman
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Re: Files not visible in windows 10

Post by dolbyman » Wed Feb 10, 2021 11:48 pm

you might be able to recover the files on your usb drive

stone28
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Re: Files not visible in windows 10

Post by stone28 » Fri Feb 19, 2021 2:44 am

Hi,

Was the problem only while moving from the USB? Can I safely move folders between volumes/folders within the Qnap via its web file manager?

Thanks

Radek

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dolbyman
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Re: Files not visible in windows 10

Post by dolbyman » Fri Feb 19, 2021 2:54 am

afaik the problem was that the move script apparently deleted the source files no matter if it could move the files or not (e.g. permission or quota issue)

Not sure if that was only the case on moved inter-volume (e.g. external to internal) or also intra-volume

stone28
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Re: Files not visible in windows 10

Post by stone28 » Thu Feb 25, 2021 7:09 am

Now I can't delete all these empty folders that failed to copy over. They look empty yet show large size like there is something in them. I can't deleted it not. It says I need permissions.

Is there something like chkdsk on windows?

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dolbyman
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Re: Files not visible in windows 10

Post by dolbyman » Thu Feb 25, 2021 7:28 am

might be best to open a ticket with qnap

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